Sr. AV and Events Platforms Administrator

Key Responsibilities: Administer and support Vertex's enterprise collaboration, videoconferencing, Unified Communications, webcast, and event technology platforms. Manage platform configuration, licensing, user access, roles, security settings, recording controls, feature releases, and governance to provide a consistent global experience. Own the lifecycle and operational health of Vertex's global conference room and event technology ecosystem, including collaboration room systems, scheduling displays, integrated AV hardware, room controllers, and event-production tools. Lead provisioning, deployment, configuration, maintenance, refresh planning, firmware updates, and global standards. Provide high-touch technical leadership for executive meetings, town halls, webcasts, leadership communications, and other high-profile live, hybrid, and virtual events. Coordinate technical readiness reviews, speaker preparation, rehearsals, live-event support, real-time issue resolution, and post-event analysis. Manage meeting and event content capabilities, including recording, transcription, captioning, translation, speaker identification, AI-generated summaries, action-item extraction, and searchable on-demand content. Maintain appropriate controls for recording ownership, access, storage, retention, archival, distribution, and deletion. Serve as the Tier 3 escalation point for complex collaboration, AV, conference room, and webcast incidents. Proactively monitor platform health, room status, call quality, streaming quality, network performance, and hardware reliability; diagnose and resolve audio, video, connectivity, and platform issues with urgency. Manage integrations, identity, and automation capabilities across collaboration and business platforms, including Microsoft 365/O365, Google Workspace, Slack, Salesforce, ServiceNow, Azure AD, Okta, and other approved services. Support SSO, automated provisioning, APIs, webhooks, scripting, and workflow automation. Evaluate, enable, and govern AI-enabled collaboration and event capabilities, including LLM-supported summaries, intelligent meeting search, transcription, knowledge discovery, and operational automation. Partner with cybersecurity, privacy, legal, records-management, and business stakeholders to ensure responsible, secure, and compliant use. Develop scalable support and enablement resources for Vertexians, presenters, event stakeholders, and support teams. Create and maintain global standards, technical documentation, room and event runbooks, knowledge articles, training materials, and user guidance; use analytics, adoption data, and stakeholder feedback to continuously improve the collaboration and event experience.

Required Qualifications: Bachelor's degree in Engineering, Information Technology, or a related field; equivalent relevant work experience may be considered.5+ years of experience supporting enterprise AV, videoconferencing, Unified Communications, collaboration technology, webcast, live event, or related IT environments. Experience administering enterprise collaboration platforms, such as Zoom, Microsoft Teams, Webex, or comparable solutions, including user access, licensing, configuration, security, and feature management. Experience supporting conference room collaboration systems, integrated AV technologies, scheduling displays, and related hardware in a distributed enterprise environment. Experience providing technical support for live, hybrid, and virtual events, including webcasts, webinars, town halls, executive meetings, or other high-visibility events. Strong troubleshooting skills across audio, video, conferencing, streaming, hardware, connectivity, and network performance issues. Knowledge of enterprise network and Unified Communications concepts, including UCaaS, VoIP, SIP/H.323, Quality of Service, firewalls, bandwidth management, and video troubleshooting. Experience with identity and access management, including SSO, SAML, Azure AD, Okta, Active Directory, or comparable solutions. Strong written and verbal communication skills, with the ability to create technical documentation, provide end-user training, and communicate effectively with technical and nontechnical stakeholders. Ability to work independently, manage competing priorities with urgency, and provide on-site support at the Boston Seaport office on a hybrid schedule.

Technical Skills and Preferred Experience: Experience managing the full lifecycle of collaboration and AV technologies, including deployment, provisioning, configuration, maintenance, firmware and software updates, monitoring, and refresh planning. Knowledge of meeting and event content management, including recordings, transcription, captioning, translation, speaker identification, content access, storage, retention, archival, and deletion. Experience with AI-enabled collaboration capabilities, such as meeting summaries, action-item extraction, intelligent search, transcription, LLM-enabled features, and workflow automation. Familiarity with responsible AI, data privacy, security, content retention, governance, human review, user enablement, and adoption practices for AI-generated meeting and event content. Experience supporting enterprise AV hardware ecosystems and commercial AV technologies, such as Logitech, Neat, Poly, DTEN, Shure, Q-SYS, digital signal processors, cameras, microphones, and room-control systems. Experience with monitoring and analytics tools for platform health, call and streaming quality, room utilization, capacity planning, event performance, user adoption, and service improvement. Experience integrating collaboration platforms with enterprise productivity, identity, and service-management tools, including Microsoft 365/O365, Google Workspace, Slack, Salesforce, ServiceNow, APIs, webhooks, scripting, and automation. Experience creating technical standards, deployment playbooks, event runbooks, knowledge articles, training materials, and scalable support processes.

Preferred: Experience supporting collaboration platform migrations, technology evaluations, vendor management, and global AV or event technology deployments.

Preferred: Relevant certifications in collaboration platforms, AV technology, or networking, such as Zoom, Microsoft Teams, Cisco/Webex, CCNA, or CompTIA Network+.

Preferred: Experience mentoring support personnel, coordinating technical escalations, or leading cross-functional operational initiatives.

Key Attributes: Self-starter with strong ownership, drive, and the ability to work effectively with minimal supervision. Highly customer-focused, professional, and responsive, with a commitment to delivering exceptional user and event experiences. Collaborative relationship builder who works effectively across technical teams, business functions, event stakeholders, and external vendors. Results-oriented problem solver with sound judgment and the ability to make timely decisions in high-visibility and time-sensitive situations. Organized and detail-oriented, with the ability to manage conflicting priorities effectively. Curious and adaptable learner with an interest in emerging AI, digital workplace, collaboration, Unified Communications, and event technology trends. Comfortable translating new technology capabilities into practical, secure, governed, and user-centered solutions for a global workforce.