Technical Support Representative Safety Mojo | Sandy, UtahHelp us transform how an entire industry thinks about safety Mojo AI is changing the world of safety by helping high-risk companies ensure that their workers get home safely every day. Our AI-powered solution, Safety Mojo, provides companies a better way to gather front-line data and process it to give actionable insights that improve workplace safety. If you want to be part of a company that makes a difference in the lives of thousands of people every day, this is your opportunity.
Description:
As a Technical Support Representative, you will support both internal and external users of Safety Mojo, our cutting-edge safety software solution, by providing troubleshooting and technical support via phone, chat and email to provide an appropriate resolution to their request. The pay range is between $21/hr. – $25/hr., depending on experience.
Here Is What You Will Be Doing:- Answer inbound case requests from phone, chat and email
- Provide initial triage and troubleshooting of all issues and provide appropriate solutions to resolve their request and escalate and monitor issues as needed
- Keep clients informed of case status
- Utilize ZenDesk for case management and escalation in accordance with established procedures
- Work with Account Executives and Client Success Managers to ensure client's technical needs are met
- Professionally represent Mojo AI to clients and peers at all times
- Ensure the highest quality service
- Develop knowledge of current products and stay current with product advancements and industry standards
- Other duties as assigned
- Here Are The Qualifications We Are Looking For:1-2 years of proven ability in a technical support role
- Strong technical, troubleshooting and analytical skillsAbility to excel in a fast‐paced, agile environment where critical thinking and strong problem solving skills are required for success
- Demonstrate possession of client soft skills
- ZenDesk experience preferred
- Strong written and verbal communications skillsAbility to work autonomously by being self-motivated, analytical, a quick learner, organized, detail-oriented, and ability to multi-task while maintaining efficiency and effectiveness
- Mojo AI Offers:
- Competitive pay
- Health insurance
- Retirement plans 401(k)
- Paid time off (vacation, sick leave, holidays)
- Flexible work schedules/hybrid work options
