Cage Cashier
chinook winds casino resortLincoln City, OR
Cashier/Player Services Responsible for the cash processing needs for Chinook Winds Gaming, following strict procedures to ensure Chinook Winds assets are protected. The Cage/Player Services cashier is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.
Essential Functions:
- Responsible for maintaining assigned bank funds while protecting company assets.
- Performs all duties in accordance with Chinook Winds Casino Resort strict policies and procedures.
- Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
- Notify Supervisor of guest complaints and concerns.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
- Cashes jackpot tickets
- Cuts and counts Casino Chips for redemption.
- Performs money transactions for checks, cash advances on a credit card and point redemption vouchers.
- Complies with rules and regulations pertaining to Title 31 of the Bank Secrecy Act through compliance software.
- Participates in Slot Drop as a runner.
- Researched and resolve balancing discrepancies.
- Issuance of Winner Circle cards.
- Provide information on benefits of club and tier amenities.
- Accurate group coding of promotions and events.
- Performs redemptions.
- Answering phones and call back lists.
- Accesses the player tracking system and makes edits to the system as necessary.
- Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
- Understands and operates the player tracking systems (database) and other related computer systems.
- Participate in the implementation of promotions.
- Maintains a working knowledge of Chinook Winds Casino Resort events, promotions, and services.
- Accesses the player tracking system and makes edits to the system as necessary.
- Provides input or recommendations for improvements and changes in processes or services.
- Completes all required paperwork as it applies to job function.
- All other duties as assigned.
Requirements:
Competency Statements:
WORKERS IN THIS POSITION MUST BE 21 OR OLDERCommunication Skills- Ability to communicate effectively with others verbally.
Guest Oriented- Ability to take care of the guests' needs while following company procedures.
Enthusiastic- Ability to bring positive energy to the performance of a task.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Education: High school diploma or GED.
Experience:
Two years of cash handling experience preferred.
One year of guest service experience in a high-volume setting.
Computer Skills:
- Microsoft Office beginner level including Word, Excel, and Outlook.
- Knowledge of Excel.10-key experience.
- Certificates & Licenses:
- Siletz Tribal Gaming License.
- Must be able to pass the Title 31 testing.
Other Requirements: Must have outstanding people skills.
Physical Demands:
- Stand Constantly
- Walk Frequently
- Sit Occasionally
- Handling/Fingering ConstantlyReach Outward ConstantlyReach Above Shoulder Occasionally
- Climb Not Applicable
- Crawl Occasionally
- Squat or Kneel Occasionally
- Bend Frequently
- Lift/Carry:10 lbs or less Frequently11-20 lbs Frequently21-50 lbs Occasionally51-100 lbs Occasionally
- Over 100 lbs Not Applicable
- Push/Pull:12 lbs or less Frequently13-25 lbs Occasionally26-40 lbs Occasionally41-100 lbs Occasionally
Other Physical Requirements: Vision: Near and FarSense of Sound
Work Environment:
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions:
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Matching similar jobs
Level
Entry L2
Location
Lincoln City, OR
Occupation
Gambling Cage Workers
Industry
Casinos (except Casino Hotels)
Posted
12 days ago