Codes Specialist - Trades - MABCDIssuance of Electrical, Plumbing and Mechanical permits applied for in person and through the Web. Must have a working knowledge of the Electrical, Plumbing and Mechanical adopted codes. Computer detail entry along with scanning and attaching support documentation into the provided software. Navigating GIS to establish the jurisdictional location of property and eligibility to apply for a permit. Will handle money. Phone answering and problem solving required. Face-to-face customer permit processing and processes permit submissions from the web Issues Residential and Commercial permit(s) for: Electrical, Plumbing, and Mechanical for the City of Wichita and Unincorporated Sedgwick County. Vets application and verify completeness prior to issuance. Collects fees using cashiering best practices provided by department policies. Analyzes customer issues and presents solutions that fit MABCD accepted procedures Trains contractors on how to use portal and IVR. Researches requests for timely and accurate responses to customers, public and other governmental agencies. Collaborates with internal and external departments for MABCD processes and information resolution/flow. Works on special projects as assigned. Responds to customer inquiries accurately by phone, email, FAX or in person Handles and documents inquiries and complaints. Uses proper etiquette including verifying customer hand-off and giving customer accurate
Qualifications:
High School diploma or GED required. Two years clerical and customer service experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted
Qualifications:
Associates Degree or some college or trade courses. Three years clerical and customer service experience with three years of construction experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted data. ICC certificate(s) in Building, Plans Examiner, Residential Inspector, etc. Bilingual.
