Gearhead (Sales Associate) Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It's a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what's next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn't transactional retail; it's about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs. What you get to do every day: Greet and assist customers with their purchases Provide product information, advice, and recommendations to customers Process sales transactions accurately and efficiently Maintain a clean and organized store environment Manage inventory levels and restock merchandise Participate in company-wide promotions and marketing campaigns Collaborate with the marketing and buying teams to ensure product offerings align with customer needs Continuously strive to improve customer satisfaction and exceed sales targets Develop and maintain knowledge of products, industry trends, and competitors Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred Outdoor industry and retail experience, nice to have Perform other duties as assigned by the Store Manager and Assistant Store Manager What you bring to the role: High school diploma or equivalent required; some college coursework preferred Previous retail sales experience preferred Excellent communication and customer service skills Strong attention to detail and organizational skills Ability to work in a fast-paced, team-oriented environment Basic computer skills and proficiency in Microsoft Office and point-of-sale systems Flexibility to work weekends, holidays, and evenings Passion for outdoor activities and knowledge of outdoor gear and apparel
Physical Requirements:
Ability to communicate verbally and work cooperatively with associates and customers Ability to remain standing for up to 5 hours at a time Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floorAbility to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floorAbility to lift and/or move merchandise weighing up to 50 lbs. Ability to ascend/descend ladders to retrieve and/or move merchandise Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work Must have a flexible schedule, including availability for nights, weekends, and holidays Regular and predictable attendance The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
