Family Service Counselor

What You'll Do: In this role, you will meet with families following the loss of a loved one and guide them through the cemetery and memorialization process with compassion, professionalism, and care.

Your responsibilities will include: Assisting families with cemetery property and memorialization arrangements following a death. Providing exceptional customer service during a sensitive and emotional time. Building genuine relationships based on trust, empathy, and integrity. Following up with families after services to ensure their needs have been met. Educating families about advance planning options for their own future cemetery and memorial needs. Generating pre-need sales opportunities through relationship building, follow-up, referrals, and community outreach. Maintaining accurate CRM activity and managing your sales pipeline. Representing the cemetery with professionalism and a commitment to service excellence.

Why This Career Is Different: This is not a high-pressure sales position. Success comes from serving families with genuine care, earning their trust, and helping them make informed decisions that bring peace of mind for generations. The most successful people in this role are those who truly enjoy helping others, building meaningful relationships, and becoming a trusted resource within their community. If you are passionate about helping people, building lasting relationships, and creating a rewarding career with unlimited earning potential, we would love to speak with you. Apply today and discover a career where compassion and sales excellence come together to make a lasting difference.

What We're Looking For: The ideal candidate is someone who: Has a proven background in customer service and face-to-face relationship building. Enjoys meeting people and developing long-term relationships. Possesses strong listening skills and emotional intelligence. Can communicate with compassion, confidence, and professionalism. Has experience in consultative sales, hospitality, retail sales, customer-facing service industries, or another relationship-driven profession. Is self-motivated, organized, and goal-oriented. Maintains integrity, discretion, and professionalism at all times. Is comfortable discussing important life decisions with individuals and families. No cemetery experience is required. We provide training for the right individual with the heart to serve and the desire to succeed. A Great Opportunity for Career Re-EntryThis position is an excellent fit for individuals returning to the workforce, including mothers whose children are now in school or are becoming more independent. The relationship-building, customer service, multitasking, and organizational skills developed through managing a household and raising a family often translate exceptionally well into this role. If you're looking to restart your career in a meaningful profession where your life experience, empathy, and ability to connect with people are valued, we encourage you to apply. Company DescriptionFidelity Memorial Group Fidelity Memorial Group partners with funeral directors and cemetery owners looking for help with their succession planning. We offer the opportunity for owners and operators to preserve their family’s legacy and flexibility to meet their retirement goals. We understand that you have developed a deep and unique relationship with your community and a level of trust that can only come from guiding your community through one of life’s most difficult experiences. We will work with you to preserve the heritage of your business and make sure that we are the right fit for your goals. Company DescriptionFidelity Memorial Group Fidelity Memorial Group partners with funeral directors and cemetery owners looking for help with their succession planning. We offer the opportunity for owners and operators to preserve their family’s legacy and flexibility to meet their retirement goals. We understand that you have developed a deep and unique relationship with your community and a level of trust that can only come from guiding your community through one of life’s most difficult experiences. We will work with you to preserve the heritage of your business and make sure that we are the right fit for your goals.