Account Representative, Donor Relations TFT

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. Essential Duties/Responsibilities Represents Focus on the Family to donors, foundations, and planned givers. Maintains strong relationships with a portfolio of 800 donors with significant emphasis on personal communication (phone calls, correspondence, email, etc.) Is responsible for increasing retention and average gift size of portfolio through strategic cultivation and stewardship Cultivates relationships with mid-range donors, learning about their personal interests and connecting them with Focus on the Family’s core mission for further engagement; is responsible for identifying and qualifying Major Donor Prospects and transitioning them to a Family Advancement Representative for additional development As a portfolio goal, retains and lifts donor giving through (but not limited to) personal solicitation, acknowledgment, stewardship, relationship building, ongoing communication, etc. Maintains an accurate record of donor communication and service in customer relationship management tool Maintains an in depth understanding of the ministry’s core competencies and programs Participates in departmental meetings, strategic planning, and fundraising discussions within the Family Advancement department Builds relationships, communicates, and connects effectively with both internal and external relationships Fosters and builds relationships with caseload donors at internal events held on the Focus campus. Other Duties/Responsibilities Performs other duties, including but not limited to duties as assigned, some of which may include the development and creation of a variety of copyrightable works (e.g., printed pieces, photography, voice work, video, music, etc.) for distribution in all media and formats (such as television, radio, internet, DVD and digital) on a world-wide basis, all of which will be for the benefit of Focus on the Family Managerial Breadth/Scope of Job None Working Environment/Physical Requirements Office environment Ability to speak, hear, and see clearly; Ability to maneuver multiple computer applications (Microsoft Office Suite, etc.) Fast paced, high stress, frequent changes in process and procedures May be asked to work evenings and Saturdays as needed to increase donor connections Vacation requests will only be granted on a limited basis from December 15 – January 15 to support year end giving – the busiest time of the year Job Qualifications/Requirements Character/Spiritual Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times Personal Characteristics Considers themselves an extension of the work and ministry of Focus on the Family Straightforward and not self-serving Exhibits a teachable spirit Innovative; Creative Embodies diplomacy, tact, and a professional demeanor Exhibits a high level of energy, self-motivation, and enthusiasm Should be bright, positive, and friendly, conveying warmth and a genuine interest in people Assertive, dependable, personable, flexible Awareness of own strengths and shortcomings Knowledge/Experience Bachelor's Degree in Business with Public Relations or Communications or Marketing emphasis preferred 2-4 years of experience in development, sales and/or planned giving, preferred

Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement

Un-posting date: ongoing until filled Posting contact email: job@fotf.org Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.