Job Description:
Pirates Voyage Box Office AgentJoin the Crew! Do you enjoy working with people, providing great customer service, and being part of a fun entertainment environment? We are looking for Box Office Agents to join our crew! As a Box Office Agent, you will work in both our public-facing box office and phone room, helping guests before and during their visit. You will be one of the first points of contact for many of our guests, so a friendly, professional, and welcoming attitude is essential. From helping guests with tickets and reservations to answering phones and resolving questions, you will play an important role in creating a positive experience from the moment our guests arrive.
What You Will Do:
Welcome and assist guests in the box office with a friendly, upbeat, and professional attitude.
Serve as an initial point of contact for guests, assisting with admission, reservations, tickets, ticket changes, and other attendance-related needs.
Distribute tickets to guests as they arrive for the show.
Answer guest questions and provide accurate information about the theater, attractions, shows, and surrounding offerings.
Assist guests with booking and reservation issues and professionally resolve mistakes or concerns.
Accurately enter guest and reservation information into our ticketing system.
Answer phones and assist guests with reservations, questions, and general information.
Provide excellent customer service both in person and over the phone.
Cross-train and work in multiple areas, including the public box office, greeting guests, ticketing, and phone reservations.
Maintain a clean, welcoming, and safe environment for our guests.
Consistently represent the company with a courteous, positive, and professional attitude.
What We Are Looking For:
Ages 16 and upFriendly, outgoing, and comfortable interacting with the public.
Strong customer service and communication skills.
Comfortable speaking with guests both in person and over the phone.
Basic computer skills and the ability to accurately learn and use ticketing systems.
Professional telephone skills and a clear, pleasant phone presence.
Dependable, organized, and able to work well as part of a team.
Ability to remain calm and professional while helping resolve guest concerns.
Willingness to work both public-facing and behind-the-scenes box office duties.
Schedule:
Hours vary depending on our show schedule. Because we are a dinner theater, most shifts will include afternoon and evening hours. Compensation
Starting pay:
$12.00 per hour. Perks of Joining the CrewDress as a pirate while you work! Employee discounts on our shows and area attractions. Insurance options available for eligible full-time employees.401(k) matching program available to all employees. Opportunities to cross-train in multiple areas of Guest Services. Work in a fun, fast-paced entertainment environment where you help create memorable experiences for our guests. If you are friendly, dependable, enjoy working with people, and are ready to join the crew, we want to hear from you!
