Business Analyst — Payments Engineering We are seeking a Business Analyst — Payments Engineering to support the modernization of our client payment systems, with a primary focus on domestic and international bank transfer platforms. This role will serve as a bridge between the Payments/Transfers team, Technology, and third-party vendors, gathering requirements, modeling current and future-state processes, and translating operational needs into clear specifications that Engineering can build and QA can test. The position will also support vendor platform upgrades, workflow automation, and orchestration within a highly regulated financial services environment.
KEY RESPONSIBILITIES:
Gather, analyze, and document business and functional requirements for the initiation, validation, review, approval, and settlement of payments and foreign exchange transactions. Write user stories with clear acceptance criteria; maintain and prioritize the backlog in Jira and refine requirements with Developers and QA.Model current- and future-state processes using Visio and UML, including activity, sequence, and use-case diagrams, to support the migration of legacy BPM workflows to Netflix Conductor. Identify manual steps throughout the payment lifecycle, recommend automation opportunities, and develop supporting business cases. Perform gap analysis for vendor platform upgrades; document interface requirements, data mapping, and migration needs; support vendor evaluations and production deployment planning. Collaborate with UX, business stakeholders, Developers, and QA to ensure requirements are clearly understood, feasible, and delivered as specified. Coordinate User Acceptance Testing (UAT) by defining test scenarios, preparing business testers, tracking defects, and obtaining formal sign-off. Create and maintain user manuals, process guides, and a knowledge base for the Bank’s payment solutions. Ensure requirements reflect the Bank’s control environment, including segregation of duties, four-eyes approval, transaction limits, cut-off times, and sanctions screening, and comply with change control, audit, and information security requirements.
Required Skills:
Requirements gathering and documentation, including BRDs/FRDs, user stories, and acceptance criteria.
Process modeling using Visio and UML or BPMN.Experience with Jira and Confluence or equivalent tools.
SQL for data analysis and requirements validation.
Experience working within Agile delivery environments.
Preferred Qualifications:
Knowledge of banking payments and foreign exchange.
Familiarity with Fedwire, SWIFT MT/MX, ISO 20022, and ACH/Nacha.
Understanding of workflow orchestration concepts, including Netflix Conductor or comparable BPM platforms.
Experience with Salesforce.
Experience supporting vendor upgrade programs or core system migrations.
Experience collaborating with UX teams on wireframes and user experience requirements.
Languages: Fluent English and Portuguese required. Spanish is a plus.
