Memory Care Director

Position: Memory Care Director

Position Summary: The Memory Care Director is responsible for the overall leadership and daily operations of the Memory Care neighborhood, ensuring the consistent delivery of high-quality, person-centered care and services. This role oversees resident assessments, care planning, regulatory compliance, life enrichment programming, and customer satisfaction while fostering a safe, engaging, and supportive environment. The Director leads and develops a high-performing care team, serves as the primary liaison for residents and families, and collaborates with department heads to maintain seamless service delivery across clinical, dining, and enrichment functions. By balancing operational oversight with compassionate leadership, the Memory Care Director promotes resident wellbeing and upholds the company’s mission and values.

Essential Functions: Provide overall leadership for the daily operations of the Memory Care neighborhood, ensuring compliance with regulations, effective marketing and sales efforts, and consistently high resident and family satisfaction. Partner with department heads to ensure all team members fulfill their responsibilities in maintaining a clean, safe, and engaging Memory Care neighborhood. Direct and monitor the delivery of individualized care and services, ensuring accurate care plans, timely assessments, and full compliance with all applicable regulations Develop, oversee, and enforce infection control, medication management, and restraint policies, ensuring adherence to best practices and the implementation of committee recommendations. Recruit, develop, and lead a high-performing resident care team through effective hiring, training, supervision, performance evaluation, and retention strategies. Serve as the primary liaison for residents, families, staff, and external partners, ensuring timely communication, addressing inquiries, and providing information regarding care and services. Conduct assessments of prospective and returning residents to determine appropriate placement and level of memory care services. Promote and maintain a safe working environment by implementing accident-prevention measures, ensuring proper equipment use, and reinforcing safe work practices. Contribute to the sales process by engaging with prospective residents and families, highlighting the value of memory care services, and supporting community growth initiatives. Ensure the development and delivery of engaging life enrichment activities and special events that support residents’ cognitive, physical, and social wellbeing. Oversee and coordinate safe resident transportation and ensure activity spaces, equipment, and resources are prepared and available. Coordinate and oversee scheduling of resident medical transportation, ensuring timely and reliable access to healthcare appointments. Oversee the move-in process, including apartment inspections, preparation of move-in materials, and support for residents and families to ensure a smooth transition. Ensure comprehensive life enrichment programming is offered both within and outside the community, across all times of day and week, and confirm that activities are consistently led by trained life enrichment staff. Ensure compliance with food safety and handling standards during mealtimes and activities, collaborating with dining staff to maintain safe and enjoyable experiences. Partner with the Executive Director to plan and deliver monthly staff in-service training sessions, ensuring ongoing education and professional development. Collaborate with the Dining Services Director to deliver a fine dining experience for residents and ensure all dining staff receive appropriate training and support. Demonstrate collaboration, initiative, and leadership by effectively managing conflict resolution and fostering positive relationships among residents, families, staff, and community partners. Other duties as assigned.

Qualifications: Three (3) years of nursing experience in a senior care community with proven leadership and organizational skills preferred. LPN license preferred but not required. CPR or BLS certification preferred. Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Working Conditions: This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community. While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance. While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information. This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance. Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors. This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment. Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge. We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.