Posting Details
Position Information:- Posting NumberSF2435PPosition Title
- Helpdesk Operator
- Position Type
- Classified Staff/Hourly
- DepartmentInformation Technology - Troy
- DivisionFinance and Administration
- CampusTroyWork StatusPart-Time (IPT)
Temporary
NoLocationTroy - T01Job Summary
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications:- High school diploma or equivalent
- Basic computer knowledge
- Customer service skills
- Preferred Qualifications1. Experience working as a helpdesk operator
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
NoWork HoursMonday through Friday, 8:00-7:00 Saturday, 10:00-2:00 Sunday, 1:00-5:00 One weekend per month
List any hazardous conditions or physical demands required by this positionNADoes this position have supervisory responsibility?
NoPosting Date 08/06/2026 Closing DateOpen Until FilledYesSpecial Instructions to Applicants
Quick Linkhttps://www.troyuniversityjobs.com/postings/46192
