Front Desk Agent / Guest Service Representative
Location: Hampton Inn I-75 Blue Ash-Cincinnati 4761 Creek Road 45242
Job Type:
Full-Time and/or Part-Time positions available Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed)
About Us:
Join our welcoming team at the Hampton Inn! We're proud to offer clean, comfortable accommodations with our signature Hampton hospitality, free hot breakfast, indoor pool, As part of the Hilton family, we prioritize guest satisfaction and team member growth.
Position Summary:
We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.
Key Responsibilities:- Greet and welcome guests with a warm, professional attitude
- Process check-ins and check-outs efficiently using hotel systems
- Handle reservations, modifications, and cancellations
- Provide accurate information about hotel amenities, local attractions, and services
- Manage guest inquiries, requests, and complaints promptly and effectively
- Process payments, handle cash/credit transactions, and balance daily reports
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
- Promote hotel services, loyalty programs, and upsell opportunities when appropriate
Qualifications:- Previous hotel front desk, customer service, or hospitality experience preferred (but not requiredwe provide training!)Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (experience with hotel PMS systems like OnQ, and PEP is a plus)
- Reliable, punctual, and able to work flexible shifts including weekends and holidays
- High school diploma or equivalent
- Must be able to stand for extended periods and lift up to 25 lbs occasionally
Benefits:- Competitive hourly pay based on experience
- Medical, dental, and vision insurance (for eligible full-time team members)
- Paid time off
- Discounted hotel rooms worldwide through the Hilton family of brands (Go Hilton travel program)
- Opportunities for growth and advancement within Hilton properties
- Positive, supportive team environment
If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!
