Laboratory Services Coord

MISSION, VALUES and SERVICE GOALS

Participates in the overall management of operational and staffing support functions of the Laboratory Department by: Providing supervision for assigned laboratory associates. Participating in interviewing, recommending and selecting new associates; and providing new associate orientation. Preparing and administering associate performance appraisals. Assisting with employee relation matters such as corrective actions and progressive discipline. Providing leadership, skill development, and professional development opportunities to assigned associates. Ensuring assigned associates are properly trained to perform assigned duties. Acts as a resource to associates on operational issues. Preparing work, holiday, and PTO schedules, ensuring adequate staffing and appropriate workloads. Working with contractors and service providers to recommend capital and operating purchases, monitoring equipment uptime, associate training on use of equipment and to assure high levels of performance. Ensures all associates follow policies and procedures. Assists the Manager, Laboratory Services with daily technical and operational functions to ensure a smooth functioning department by: Fulfilling all duties and responsibilities for a Technical Supervisor and General Supervisor for a highly complex laboratory as defined in CFR 493.1451 and CFR 493.1463. Participating in the budget process to develop and maintain financial tracking of department expenses. Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions. Participating in and assuring implementation of decisions of committees and quality improvement teams relating to laboratory services. Ensuring the department and hospital meet accrediting agency requirements such as CLIA, JCAH, CAP and Medicare. Assists With Organizational And Departmental Planning Functions By Assisting in development of departmental goals and objectives as well as monitoring and reporting on metrics. Developing policies and procedures to address specific departmental functions. Leading departmental training functions based on identified needs. Provides the seamless operation of the department to promote ongoing effective customer service by: Responding to customer concerns and/or complaints. Assuring that customers are treated in a friendly, highly effective manner, while providing timely resolution of customer service matters. Performs other functions to maintain personal competency and contributes to the overall effectiveness of the department by: Becoming competent in processing, blood bank, hematology, and chemistry departments. Working in one of the departments at least twice per month. Attending in-services, department meetings, participating in continuing education and attending conferences as approved. Maintaining professional affiliations as appropriate. Participating on Memorial Hospital committees as requested. Performing other duties and completing special projects as assigned. Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies, and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required.