COUNTERMEASURE TECHNICIAN I - New York City, NY

Salary: $64,000.00 Annually

Company Description: GXC Inc. is a Certified Service-Disabled Veteran Owned and Minority Owned Business Enterprise who specializes in protection of critical assets through the implementation of cutting-edge technology, innovative processes, and adaptation of current protection-based industry standards. Our team is comprised of military veterans and former DHS Executives who understand the evolving requirements of protection and risk mitigation. GXC offers full spectrum of professional security services, focusing on Armed and Unarmed Protective Security Officer Services, Screening Services, Patrol and Response, Metal Detector and X-Ray Screening Technology, Training, Customer Service and Personal Protection.

Our Mission: To deliver secure, strategic, and people-powered protection with precision, speed, and integrity – aligning innovation, insight, and service to exceed the expectations of those we protect and those on our team who power our mission forward. Our Employees At GXC Inc. our people embrace these qualities, so if this sounds like you then please read on!

Position Summary: The Countermeasure Technician I is a hands-on technical role within GXC’s Countermeasure Division. Technicians support the installation, deployment, configuration, testing, calibration, maintenance, and troubleshooting of security screening technologies at client locations across the country. This work includes both permanent and temporary installations for clients at locations such as distribution and logistics facilities, corporate sites, school systems, airports, and any other security-sensitive environments, as well as temporary deployments supporting major sporting events, concerts, festivals, conventions, and other high-traffic venues. Working alongside experienced technicians and project leads, the technician assists with site preparation, equipment installation and configuration, system testing, technical troubleshooting, equipment accountability, and required installation or deployment documentation. The position is designed to build technical proficiency through hands-on field experience, manufacturer training, and progressively more complex assignments. This is a travel-based position with extensive nationwide travel, scheduled according to project, installation, service, and event requirements. Technicians represent GXC directly at client sites and are expected to maintain a high level of professionalism, technical accuracy, equipment integrity, and customer service throughout each assignment.

Essential Functions: Assist with the installation, deployment, setup, configuration, testing, calibration, and recovery of CEIA OPENGATE, PMD, and other security screening systems at customer sites and event locations. Support permanent and temporary installation projects under the direction of the designated project lead, including equipment staging, site preparation, system placement, cabling, configuration, functional testing, and installation closeout. Prepare, inspect, power, and test equipment to verify proper operation prior to customer turnover or operational use. Perform basic troubleshooting, battery replacement, equipment adjustments, and other authorized field=service tasks as needed. Support event-based deployments by staging and positioning screening equipment, verifying system readiness, monitoring equipment performance, and providing technical assistance based on client and operational requirements. Identify and promptly report equipment malfunctions, installation issues, damaged or missing components, safety concerns, or other technical problems to the designated lead. Complete required installation, service, deployment, calibration, inventory, and equipment-condition documentation accurately and in accordance with established procedures. Clean, maintain, pack, load, unload, transport, and inventory equipment and associated components while maintaining proper equipment accountability and preventing loss or damage. Maintain a professional, customer-focused presence when interacting with client representatives, facility personnel, venue staff, guests, vendors, and other GXC team members. Follow GXC SOPs, project requirements, site instructions, safety standards, and technical procedures while escalating work outside the Technician I level of authority to the appropriate lead. Training & Development Path Each technician will receive structured training and hands-on development in areas including: CEIA OPENGATE and PMD system functionality, setup, configuration and operation. Basic installation practices, equipment staging, system testing, calibration, and troubleshooting. Safety procedures, equipment handling, and site-specific operational requirements. Installation and field-service procedures, including project preparation, equipment accountability, documentation, and closeout requirements. Event deployment procedures, including pre-deployment preparation, equipment readiness, operational, support, inventory control, and post-event recovery. Communication protocols, customer service expectations, professionalism, and proper conduct at client and event locations. Required documentation, including installation service, calibration, inventory, and deployment records. Ongoing manufacturer training, field-service shadowing, assisted installations and deployments, and other development activities designed to build technical proficiency and independence.

Required Qualifications: Strong analytical and problem-solving skills with the ability to identify, troubleshoot, and appropriately elevate equipment or system issues in the field. Ability to perform work with a high degree of accuracy in equipment setup, calibration, configuration, testing, and required documentation. Willingness and ability to learn and consistently follow technical procedures, Standard Operating Procedures (SOPs), manufacturer guidance, and site-specific requirements. Ability to lift and safely handle equipment weighing up to 50lbs, stand and move for extended periods, and perform work indoor, outdoor, warehouse, installation, and high-traffic environments. Ability to work a flexible schedule based on installation, service, project, and event requirements, including nights, weekends, holidays, multi-day assignments, and short-notice deployments. Valid U.S. driver’s license and ability to travel extensively throughout the United States. Willingness and ability to safety operate company vehicles, including non-CDL box trucks up to 26 feet in length, as an essential function of this position. Strong judgement, reliability, attention to detail, and the ability to respond appropriately to time-sensitive technical and operational issues. Other Requirements / Conditions of Employment Must reside within 49 miles of a major airport or operations location as designated in the location of the job description. This is a travel-based position requiring up to 100% travel based on installation, field-service, project, and event demands. Travel may include multi-day and extended assignments throughout the United States. Operation of company vehicles, including non-CDL box trucks up to 26 feet in length, is a mandatory and essential function of this position. Candidates must be willing and able to safely operate these vehicles as a condition of hire and continued employment. Candidates must successfully complete and pass a DOT physical examination as required by GXC and maintain all required DOT medical qualifications throughout employment. Continued ability to satisfy applicable DOT medical requirements is a condition of employment for positions requiring operation of covered vehicles. Candidates are subject to a Motor Vehicle Record (MVR) review prior to hire and every six months thereafter as a condition of continued employment. Candidates must possess and maintain an acceptable driving record for the preceding five-year period and throughout employment, in accordance with GXC vehicle-safety standards, applicable law, and company insurance requirements. Employees must immediately report any change in driver’s license status, driving privileges, restrictions, suspensions, revocations, or other motor-vehicle-related matters that could affect their ability to operate a company vehicle. Continued possession of a valid driver’s license, satisfactory driving eligibility, insurability under GXC’s applicable vehicle-insurance requirements, and required DOT medical qualification are conditions of continued employment in this position.

Starting Base Salary: $64,000 annually