Retail Associate Position Reports To: Retail Assistant Store Manager
Position Description:
The Retail Associate will drive profitability through customer engagement and retail sales excellence.
Capability Requirements:
The individual must...Love our Lord and commit to our mission...We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.
Embody and embrace our values:
- Urgent Pursuit
- Sacrificial Service
- Intentional Development
- Clear Communication
- Complete Alignment
- Excellent Execution
- Be organized and have good attention to detail
- Have a positive, upbeat, and engaging demeanor, prioritizing the needs and experience of the customer at all times
- Have sufficient technical skills to learn point-of-sale systems and to count money efficiently and accurately
Time Requirements:
This position will require between 8-40 hours per week depending on need and availability.
Travel Requirements:
Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store)
Position Duties:- The Retail Associate will drive profitability through customer engagement and retail sales excellence.
- Excellent Customer Service
- Greet every customer and treat them with respect, optimism and joy at all times
- Answer any and all questions for customers
- Assist with any customer needs
- Escalate any customer service needs to Assistant Store Managers or Store Manager as needed
- Share the vision and mission of Vapor Ministries with customers
- Cashier Duties
- Efficiently assist customers with checkout processes
- Operate the VTS point-of-sale system for checkout
- Efficiently and securely handle cash and credit transactions
Opening/Closing
If scheduled to open or close, perform and complete the opening/closing checklist procedures
HousekeepingEnsure a properly organized and clean workspace and retail floor
Perform any cleaning needed at opening or closing and during work hours to ensure an exceptional customer experience
Merchandising & Stocking
Stock shelves and racks as needed when not assisting customers
Merchandise (organize and make visually appealing) products for sale to create a visually appealing space for customers
Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.
