Senior Vice President Customer Success
outscoutDenver, CO
Senior Vice President Customer Success
outscoutDenver, COManager L7
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelComputer and Information Systems Managers
APPLY NOWSenior Vice President, Customer Success A rapidly growing, mission-driven technology company is seeking a Senior Vice President of Customer Success to lead and scale its global enterprise Customer Success organization. This executive will own customer adoption, retention, renewals, expansion, and long-term value realization across strategic enterprise accounts, while building the processes, team, and operating infrastructure needed to support continued growth.
Key Responsibilities:
- Lead and scale a global Customer Success organization across enterprise and strategic accounts
- Own retention, renewal, adoption, and expansion strategy
- Build scalable post-sales processes, forecasting, customer health metrics, and executive engagement models
- Develop strategic account plans for complex, multi-stakeholder customers
- Partner with Sales, Product, and executive leadership to drive customer outcomes and growth
- Lead and mentor a distributed, international CS leadership team
Ideal Background:
- 15+ years in Customer Success, Account Management, Professional Services, or related leadership
- Proven experience leading global CS organizations in enterprise SaaSExperience managing large, multi-million-dollar enterprise accounts and renewals
- Background in utility, energy, infrastructure, climate/risk, weather, or other mission-critical technology strongly preferred
- Strong executive presence and experience working with C-level stakeholders
- Experience scaling organizations through periods of rapid growth and international expansion
- Comp: approx 250-300k base + 25% bonus + equity
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Level
Manager L7
Location
Denver, CO
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
10 days ago