Educational Program Coordinator

Job Summary: Pacific Clinics' School-Based Intervention Teams (SBIT) provide tiered behavioral health services across various locations (e.g., school sites, community, and via telehealth). SBIT services are delivered within a Multi-Tiered Systems of Support (MTSS), with a focus on Positive Behavioral Intervention Supports (PBIS), Wellness Center implementation, Social Emotional Learning, Restorative Practices, various evidence-based practices to support Community School efforts. Works within the agency and program’s vision, mission and philosophy, and policies in partnership with the Program Manager and/or Clinical Program Manager. Responsible for supporting behavior specialists and Associate Educational Clinical Coordinators to meet performance goals and ensure consistency in service provision expectations (e.g., documentation, program policies & procedures, etc.), programming, and outcomes across services. Under direct supervision from the Program Manager or Clinical Program Manager, provides coaching and leads the clinical team in implementing multi-tiered behavioral services across districts and school sites. Services are to be delivered directly to site staff and students with developmental and behavioral health challenges. Responsible for providing field training for Behavior Specialists and Associate Educational Clinical Coordinators, completing skills assessments in collaboration with supervisor (Functional Behavior Assessments, etc.), writing progress reports, attending IFSP/IEP/SST meetings, processing and managing referrals, and ensuring that customers receive high quality culturally and developmentally appropriate services. Responsibilities Clinical Under supervision of the Program Manager/Clinical Program Manager, provide coaching, consultation, social emotional supports, and direct individual and group behavior services to assigned customers (e.g., students, caregivers, educators, etc.) Provide oversight and management of Behavior Specialists and Associate Educational Clinical Coordinators. Provide direct intervention and necessary coverage for Behavior Specialists and Associate Educational Clinical Coordinators. Integrate feedback from Program Manager/Clinical Program Manger to deliver effective quality services that meet fidelity measures of implementation. Utilize data collection systems to support customer outcomes. Model, teach, reinforce, and implement assessment-based positive behavioral interventions and skill development plans with students, caregivers, educators, and support network. Completion of plan development tasks (e.g., report development, progress summary) and assessment tasks that support the progression of services. Assist teams with developing program materials (e.g., lesson plans, visual schedules, social stories, etc.) to develop individualized, strength-based strategies and interventions that will result in positive behavior change. Actively participate in supervision, team meetings, in-service, student progress meetings, and other key meetings as assigned. Assist Program Manager/Clinical Program Manager with development and presentation of staff trainings. Proactively identify potential conflicts; clearly communicate with Program Manager/Clinical Program Manager on customer-related services in a timely manner. Ensure effective coordination of services for students, caregivers, and educators with other providers, both internal and external, by facilitating the development of nurturing relationships, supporting quality environments, and collaboratively problem-solving barriers. Administrative Manage time effectively. Meet agency timelines for clinical documentation, compliance trainings, assigned project deadlines, submission of timecards, and respond to phone calls and emails. Coordinate with the administrative team, clinical team, and school teams to maintain schedules for customers; ensure service hours scheduled are clinically appropriate and within payor expectations. Monitor staff billable productivity and other revenue related activities to meet or exceed revenue forecasts. Ensure clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement. Engage in solution-focused communication and help maintain a positive work environment. Implement strong organizational skills to support client outcomes and manage daily tasks. Stand-by or quick response to crisis. OTHER DUTIES AND RESPONSIBILITIES Driving to appointments with clients and their families or other key contacts. Physical interactions with children of variable ages such as but not limited to games, sports, and other activities. Performs other related responsibilities as assigned to support specific department/business needs.

Qualifications: Bachelor’s degree in behavioral Analysis, Psychology, Special Education, or related field required. At least two (2) years in a behavioral health clinical role Strong skills in the implementation of behavior strategies PREFERRED QUALIFICATIONS Master’s Degree and/or BCBA-eligible Bilingual Job Competencies Conflict Resolution Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively and keeps all parties informed of the status of any negotiations required. Encourages employees to report problems or concerns, and negotiates outcomes that are viewed as fair and even-handed. Encouraging Customer Focus Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about )_(or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Achieves the outcomes by ensuring that customer needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service. Manages Multiple Priorities Handles multiple assignments and priorities, yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands. Operational Acumen Develops the steps necessary to accomplish long-term goals. Identifies long and short-term goals within contractual and budgetary parameters. Allocates required resources, allows for contingencies and ensures that plans fit with the larger needs of the organization. Sets milestones to measure progress along the way. Supervision and Accountability Provides direct daily supervision to staff, assigned work and monitoring departmental workflow. Adapts work assignments as needed. Ensures deliverables of direct staff. Directs daily work activities to assure appropriate coverage to include coordination of staff schedules, training and development of staff and tracking of staff attendance records. #specialeducation #aba #BCBA #Mastersdegree #mentalhealth #boardcertifiedbehaviorspecialist

Physical Requirements: The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.