Key Account

Air/Ocean Import Clerk A leading international logistics company operating in California, United States with regional, and branch offices strategically located around the globe. We provide a comprehensive suite of logistics services for all business types. Our dedicated and professional personnel go above and beyond to deliver great results to our customers. Responsibilities are as follows: Providing support to Sales with quotations and schedules allowing him to focus on being out generating business. Agent liaison, building relationships with overseas network partners Shipping and Airline liaison as above First point of contact on key accounts for sales. This person will look after onboards account and after clients alongside Sales. Set up of SOPs for all new business. Following up quotes and enquiries. Working with Sales on filling his pipeline of business. Supporting customer service/op's team with drayage, LTL, S Lines / Airlines requests / new relationships. Weekly and Biweekly calls with key clients to ensure relationships are nurtured. Working closely with the pricing department on quoting process and identifying new business / agent relationships. Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Resolving Issues with clients in relation to problems with invoicing. Maintain accurate client records, keeping track of personnel changes. Current core of business is a plus Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.