Health Care Call Center Supervisor - Lead & Elevate Service

Lucent Health is seeking a Customer Service Supervisor to join our team. You will oversee day-to-day operations, coach a team of representatives and team leads, and ensure delivery of exceptional service over phone and email. Reporting to the Director of Customer Service, you will monitor performance metrics, address escalated issues, and collaborate with other departments to enhance the member experience. This role requires proven leadership in a call center, strong communication skills, and a