Job Description: Must Have Technical/Functional Skills
Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management , Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.
Roles & Responsibilities:
Manage day to day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support, asset delivery part Daas service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect , printer support, OT support, factory PCS support, manage team and customer request on priority
Generic Managerial Skills, If any
Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level, Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement
Salary Range: $65,000 - $75,000 a year
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications: BACHELOR OF COMPUTER SCIENCE
