Remote - Bilingual Customer Service Agent (Brazil)

Overview: Position Type Full Time

Description: The Credit Pros is a fast-growing financial technology company helping people take control of their credit and build stronger financial futures. Since 2009, we've combined technology, credit expertise, financial education, and personalized support to help consumers make meaningful progress toward their financial goals. Our success starts with our people. At The Credit Pros, every employee is a difference maker. If you're looking for a place where your performance matters, your ideas are valued, and your work can make a real impact, you may have found your next opportunity.

Our Culture: Be a Difference MakerAt The Credit Pros, culture isn't just something we talk about—it's how we work. Our values guide how we show up for our clients, our teammates, and ourselves: Do the Right Thing – Lead with integrity and make decisions we can stand behind. Be Passionate About What You Do – Bring energy, purpose, and commitment to your work. Respect Our Clients – Listen, educate, and treat every client with dignity. Work Hard & Play Hard Together – Collaborate, celebrate wins, and succeed as a team. Respect & Accountability – Take ownership of your actions, commitments, and results. Be Better Tomorrow Than You Are Today – Embrace feedback, coaching, learning, and continuous improvement. Most importantly, every employee is a difference maker. Whether you're helping a client solve a problem, creating an exceptional service experience, supporting a teammate, or identifying a better way to serve our clients, your contribution matters.

What We Are Looking For: We're looking for a Bilingual Customer Service Representative who is passionate about helping people and creating exceptional customer experiences. In this role, you'll be an important connection between The Credit Pros and our clients, providing support through phone, email, and chat while helping resolve account questions, billing inquiries, platform issues, and other client needs. The right person is customer-focused, empathetic, detail-oriented, and an effective problem solver who can communicate confidently in at least two languages. You'll thrive here if you enjoy helping people, can stay organized while managing multiple conversations, and take pride in turning client concerns into positive experiences.

Responsibilities: As a Bilingual Customer Service Representative, you will: Respond to client inquiries through phone, email, and chat while following company policies and established procedures. Provide timely and accurate assistance with account questions, billing inquiries, and platform-related issues. Deliver professional, empathetic, and solutions-focused support that creates a positive client experience. Troubleshoot client concerns and resolve issues efficiently whenever possible. Escalate complex technical or account-related issues to the appropriate internal teams. Follow up on client concerns to help ensure timely and complete resolution. Maintain accurate and up-to-date client records during and after each interaction. Document client conversations, resolutions, and follow-up actions within company systems. Manage multiple client interactions while maintaining strong organization and attention to detail. Meet or exceed performance expectations related to quality assurance, call handling time, and productivity. Collaborate with Client Success, Technical Support, Operations, and other teams to resolve client needs efficiently. Share insights and feedback from client interactions to help improve processes and the overall client experience. Demonstrate accountability, reliability, professionalism, and The Credit Pros' values in every interaction. Perform other duties as assigned.

Qualifications: We're looking for someone who combines excellent communication skills with a genuine customer-first mindset.2 years of experience in customer service, client support, or a call center environment Preferred. Fluency in at least two languages, with the ability to communicate effectively both verbally and in writing in each language. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Strong attention to detail and commitment to accuracy. Ability to multitask and manage multiple client interactions effectively. Comfortable working in a fast-paced, remote environment. Experience using CRM platforms and communication tools. Familiarity with Microsoft Office Suite, Salesforce, Zoho, Hodu, or similar customer service/call center platforms. Customer-first mindset with a commitment to service excellence. Reliable, accountable, and committed to achieving performance goals. The bilingual requirement and technology qualifications above reflect the requirements of the position, including fluency in at least two languages and experience with CRM and communication platforms.

Please note: The Credit Pros is a Bring Your Own Device (BYOD) company. Because our employees work remotely, employees are responsible for providing and maintaining the equipment and reliable connectivity necessary to perform their role. Candidates must have: A reliable computer that meets The Credit Pros' minimum technology and security requirements. Reliable high-speed internet suitable for customer calls, virtual meetings, and company systems. A professional, distraction-free workspace appropriate for handling client conversations. The ability to successfully complete any required technology or system-readiness checks. Specific technology, security, and system requirements will be communicated during the hiring and onboarding process. Ready to Make a Difference? If you're bilingual, customer-focused, solutions-oriented, and passionate about helping people, we'd love to hear from you. Join a team where every conversation is an opportunity to create a better client experience, every contribution matters, and you can be a difference maker every day. Apply today and grow with The Credit Pros.

Equal Opportunity Employer: The Credit Pros is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal, state, and local laws.