Operations Specialist Atlanta, Georgia, United States; Bellevue, Washington, United States; Chicago, Illinois, United States; Dallas, Texas, United States; Denver, Colorado, United States; Los Angeles, California, United States; New York City, New York, United States; San Francisco, California, United StatesAt Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Flexport is always moving forward, and our Operations team is constantly growing! While we might not have an active opening today, we want to have your information ready so we can reach out the moment the right role becomes available.
The Opportunity:
As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.
As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.
You will:
- Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
- Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
- Work and communicate cross-functionally within Flexport
- Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
- Use metrics to spot opportunities to improve and deliver great performance in your role.
- Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
- Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.
- You should have:
- Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
- Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team's and their client's expectations.
- Strong written and verbal communication skills.
- Strong attention to detail in a high-energy, fast-paced environment.
- Proficient in Google Suite/Microsoft Suite (Sheets/Excel). Fluency in English, both written and verbal.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
- Why you'll love working at Flexport:
- Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
- Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
Comprehensive Benefits:
We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.
What to Expect After You Apply:
We'll Keep You in Mind: Once you apply, your profile goes directly into our internal talent community.
The Timeline: Think of this as getting a head start! While there isn't an immediate next step, we'll dive into this talent pool first as soon as a new role is approved.
When the Time is Right: A recruiter will contact you directly as soon as an active role aligns with your experience!
Keep Growing: We'd love to stay connected! Follow us on social media or check back on our careers page if you see an active role that catches your eye!
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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