Golf Shop Merchandiser Yellowstone Club's Golf Operations department is currently seeking candidates for a Golf Shop Merchandiser. This is a full-time year-round position located in Big Sky, Montana. The purpose of the Golf Shop Merchandiser is to purchase products, design creative visual merchandising, provide product knowledge and sales support for the team and with Yellowstone Club Members and guests consistent with the Club's standards and expectations. Additionally, the Golf Shop Merchandiser must strive to achieve the store and Club goals and objectives in service, branding, sales, marketing, productivity and inventory management. Directly and indirectly supervises employees; carries out supervisory responsibilities in accordance with the Club's policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service. Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner. Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately. Maintain a favorable working relationship with all Club employees to foster and promote a positive working environment. Communicate with staff and members via email, text, and radio (with earpiece).To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions to ensure meeting goals and objectives. Responsible for managing all aspects of purchasing, including but not limited to, establishing preferred vendors, selecting and purchasing quantities of goods and merchandise, development of private label product, pricing of merchandise, and negotiation contracts with vendors. Merchandise selected for Yellowstone Club must surpass our Member and guest's expectations, while achieving and maintaining revenue and profit goals. Ensure merchandise is neat, clean and pressed for presentation in the Golf Shop to the Club's standards. Formulate pricing policies that ensure all Club products are priced correctly. Prepare attractive and creative in-store displays and visual merchandising. Attend trade shows to identify new products and services, source new vendors, and stay current on current and future trends that will appeal to Members and guests. Prepare Open-to-Buy plan annually to Director of Golf Operations. Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position. Meet departmental productivity, organization, punctuality/attendance and consistency standards. Maintain a positive and respectful attitude. Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. Maintain privacy of our Members at all time. Maintain a clean and neat appearance at all times. Communicate regularly and effectively with all employees, supervisors, managers and directors. Perform work in a safe and high quality manner. Project a favorable image of Yellowstone Club to Members and guests at all times. Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands. Prepare merchandise Training Manuals as needed. Work with managers to source employee uniforms as needed. Coordinate that deliveries at the Warehouse in Bozeman are quickly transferred to the Golf Shop for maximum sales opportunities. Manage retail staff including recruitment, hiring, scheduling, coach and counsel, train and disciplinary action where necessary. Evaluate on-the-job performance. Maintain inventory and ensure items are in stock. Keep up with fluctuating supply and demand. Analyze Golf Shop operating and financial statements for profitability ratios. Utilize information technology to record sales figures, for data analysis and forward planning. Ensure standards for quality, customer service and Club culture expectations are met. Ensure hours of operation are in compliance with Club need and business demands. Prepare staff work schedules to accommodate the expected business demand. Conduct regular product knowledge training with retail staff; help sales team achieve sales targets. Handle Member and guest questions, complaints, and issues. Oversee the daily operations of the Golf Shop. Review, analyze and monitor invoices with buyers to ensure Yellowstone Club was charged correctly, products arrived as expected and the product standard meets expectation. Handle adjustments and returns as needed. Design and create annual retail plans for each season to meet sales expectations. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Bachelor's degree in Business, Fashion Merchandising, Marketing or other related degree; 5+ years' experience in retailing including buying, display/merchandising, receiving, pricing, returns, inventory control preferably in the field of golf; Ability to analyze technical data in suppliers' proposal; strong negotiation and mathematical skills; knowledge of supply-chain management; and the ability to perform financial analyses. Experience in the golf industry preferred; Valid State Driver's License Microsoft Office suite; Relevant POS system experience; Accounting/Budgeting software Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly. Able to perform complex math calculations and spreadsheets. Ability to solve problems and/or know when it is necessary to get a higher level employee involved. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in heat, extreme cold, rain, wind, snow or inclement weather as the demands of the position so dictate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer. The employee is occasionally required to lift up to 30 pounds. The employee is constantly required to walk, stand, stoop, bend, twist, reach and work with hands and arms. The employee is constantly required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: reading product information guides, price tags, labels, etc. Preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. Receipt and Acknowledgment I acknowledge and understand that: The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions. Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club. Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club. I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any
