POS Support Technician Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to customers' doorsteps daily. We've been a part of The Wonderful Company family since 1979 and have become the world's largest flower delivery service. With more than 10,000 member florists in North America alone, we lead the industry by working directly with our florists to hand-arrange and deliver every bouquet! This entry level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware. You'll use active listening, troubleshooting and problem-solving skills to identify and resolve the customer's issues and educate them on the features and functionality of the applications. As you progress in your training, you'll be learning to assist our florists with POS installation. Some travel is possible. This is an hourly position and is located in Paragould, Arkansas. If you have a blend of technical and customer service skills, you may be a great candidate!
Job Description:- Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
- Log calls into the Call / Problem Tracking system
- Meet or exceed the standards set within the department for effective call resolution and production
- Provide excellent customer service
- Escalate and direct customer calls as needed
- Provide user feedback to management, quality assurance, and development
- Perform all activities in compliance with audit standards in reliability, security, and quality
- Prepare reporting as required
- Perform other tasks as required
- Maintain communication via multiple platforms
- Work independently with strong time management and organizational skills
- Instruct customers on how to install and operate hardware and software
- Some travel possible as training progresses to support POS installations
Qualifications
Experience:
Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus. Knowledge: Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
Education:
High School diploma or equivalent. Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.
Additional Information:
Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:24/7 online physician consultationsvirtual mental health resourceslife coachingengaging employee community groupscash rewards for healthy habits and fitness reimbursementslibrary of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSRGiving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
