Our client is a global network of experts providing therapy, online counseling, and medical evaluations to support children with autism and their families. In this IT Support Analyst role, your daily problem-solving directly empowers their dedicated professionals to deliver life-changing care without missing a beat. Work Environment & TravelThe position is mostly Onboarding/offboarding employees/Reconfiguration of devices/ User provisioning /M 365 and Intune support. Role reports to IT Director. Needs someone who can work independently Approximately 80% remote and 20% local travel ( expenses paid )Nashville serves as the primary IT hub. Required to visit each company location approximately once per month to provide onsite support, perform device deployments, assist with projects, and maintain relationships with local users. Support eight locations: Nashville, Cookeville, Crossville, Manchester, McMinnville, Clarksville, Jackson (TN), and Hopkinsville (KY).Occasional after-hours support may be required.
Position Summary:
The IT Support Analyst provides end-user support across a Microsoft 365 environment, including Microsoft Intune administration, user account management, device deployment, and troubleshooting. This role supports employee onboarding and offboarding, endpoint configuration, and day-to-day IT operations while also contributing to technology and infrastructure projects. The position is approximately 60% project-based work and 40% user support, with strong growth potential into a future lead role.
Qualifications:
3+ years of IT support, IT Admin, desktop support, end user or help desk experience.
Strong experience with Microsoft 365 administration.
Hands-on experience with Microsoft Intune.
Experience managing user accounts and access permissions.
Knowledge of Windows endpoint administration and troubleshooting.
Strong communication, customer service, and problem-solving skills.
Ability to manage multiple priorities and work independently.
Preferred Qualifications:
Experience with Microsoft Purview and security/compliance monitoring.
Experience with Exchange Online, Entra ID (Azure AD), Teams, and SharePoint.
Microsoft certifications preferred.
Bachelor's degree in IT, Computer Science, MIS, or related field preferred.
Key Responsibilities:
Administer and support Microsoft 365 technologies.
Manage Microsoft Intune device enrollment, configuration, and compliance.
Create, modify, and disable user accounts and permissions.
Coordinate employee onboarding and offboarding processes.
Configure, deploy, and reconfigure laptops, desktops, and mobile devices.
Troubleshoot hardware, software, network, and connectivity issues.
Respond to support tickets and provide exceptional customer service.
Support printers, local office technology, and network equipment.
Participate in IT projects, upgrades, and process improvements.
Document procedures and technical solutions.
Assist with IT equipment procurement and asset lifecycle management.
Monitor security events; experience with Microsoft Purview and security log monitoring is a strong plus.
Travel to company locations as needed for onsite support.
The anticipated salary range for this position is 70-75K. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. The total compensation package for this position may include an annual performance bonus. A range of medical, dental, vision, retirement, paid time off, and/or other benefits are available.
