RTC Driver

RTC Driver Position The RTC Driver position has primary responsibility for the safety of passengers transported by a Tri-Valley Heartland Vehicle. The RTC Driver position has considerable contact and interaction with the public, requiring exceptional positive and professional customer service skills. Other duties include but are not limited to inspecting and maintaining the safety and cleanliness of the vehicle, applicable paperwork, marketing program services, and answering customer questions. Daily Operations Positively and professionally represents Tri-Valley Opportunity Council, Inc., showing respect and appreciation to clients and the general public. Acts as a positive and professional role model for peers; working as a team to help each other learn and succeed. Is respectful of co-workers; appreciating their contribution to the success of daily operations and Transportation programs overall. Safely transports passengers to their destination; maintaining specified routes and destinations as scheduled. Adheres to passenger pick-ups and drop-offs as closely as possible. Safely operates the wheelchair lift as needed; properly securing passengers in wheelchair securement area, as trained. Safely assists ambulatory passengers with walkers or folding carts on and off the vehicle as needed. Advises all passengers to be seated and use seatbelts provided. Respectfully enforces passenger policies, maintaining a safe and positive environment. Effectively operates the communication equipment, maintaining positive, respectful, and appropriate communication at all times. Immediately reports delays of any kind to the RTC Schedule Coordinator or designee to adapt route and/or communication with customers as appropriate. Completes records and reports on a daily basis, as required. Completes training, paperwork and attends meetings as requested by supervisor. Other Duties Mentors substitute and new drivers; training and assisting with daily and monthly forms. Assists passengers with up to three shopping bags or items, on and off the vehicle as needed. Performs public relations and marketing duties to increase ridership and public awareness. Assist RTC Program Manager with billing/data entry. Assists RTC Schedule Coordinator with dispatching. Assists RTC Payment Coordinator with processing drivers' vouchers. Assists Transit Route Coordinators with dispatching. Safety - Compliance Remains alert and always focused on driving; is aware of potential weather and/or driving conditions that may affect the safety of passengers and route schedule. Performs Pre-Trip and Post-Trip Vehicle Safety Inspections according to checklist before each starting route and again when route is finished. Promptly reports vehicle problems to the RTC Program Manager and/or Transportation Fleet Supervisor. Immediately reports vehicle accidents, regardless of damage, break downs, and passenger accident/incidents to the RTC Program Manager and/or RTC Schedule Coordinator to minimize disruption to scheduled services. Immediately reports employee injuries of any kind to RTC Program Manager and completes a worker's compensation accident report form as soon as possible, no later than the end of the shift. Participates in mandatory Drug and Alcohol training; complies with required and requested testing. Ensures vehicle is compliant with MN/DOT regulations regarding; fire extinguisher, spill kit, first aid kit, flashlight and securements in addition to the pre/post trip inspection. Is aware of safety equipment on the vehicle and responsible to safely use as needed. Immediately reports the need to replace missing or inoperable items to the Transportation Fleet Supervisor as needed. Complies with traffic laws and regulations. Maintains certification trainings to maintain employment.

Service Area Coverage: Depending on the Appointment