Massage Therapist Under the direction of the Supervisor, Spa Services, the Massage Therapist provides relaxation, wellness and restoration to guests through Best in Class Spa services to include massages, body treatments and overall general wellness care. Maintains operational excellence, product/service knowledge and superior safety and sanitization best practices. Ensures a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Essential Duties and Responsibilities:
Greets Spa guests and ensures they are comfortable during service and wait time at Spa, and provides them with Best in Class massages and/or body treatments; using several different types of techniques/scope of practice. Upholds enterprise, industry, and Department policies and procedures (including Standard Operating Procedures); ensuring professionalism and compliance at all times. Monitors and performs to time schedule throughout shift. Prepares room and tools necessary for scheduled treatments prior to appointment start time. Ensures treatment rooms and areas are clean and sanitized using approved sanitizing procedures. Restocks treatment products in treatment areas regularly. Removes soiled laundry and resets with clean laundry using all required safety and sanitizing practices during shift. Communicates with guests in a professional and thoughtful manner to identify any medical issues, allergies or other concerns while discussing guest's general wellness and goals prior to conducting service. Exhibits genuine sense of concern for guest's comfort and safety at all times. Ensures personal/sensitive guest information remains confidential. Assists with opening and closing duties for Spa Services while ensuring cleanliness, health and safety of all Spa facilities, Spa treatment areas, and dispensary of professional Spa products. Collaborates with Department upper management in ongoing development and positioning of Spa Treatment and Service offerings in terms of overall concept definition, philosophy, service and product offerings. Remains current on industry standards and techniques. Assists with maintaining strong loyalty wellness membership program. Performs other duties as assigned to support the efficient operation of the department.
Education, Experience and Qualifications:
High School Diploma or GED required. Minimum two (2) years' of Massage Therapist experience required.
Knowledge, Skills and Abilities:
(KSA) Must have the ability to communicate verbally across all levels of the enterprise. Must have good presentation skills. Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.
Licenses, Certifications and Registrations:
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Professional Massage Therapy license in California required.
No Driving Responsibilities: Role does not require a driver's license or insurance.
Physical Requirements/ Working Conditions – Environment:
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
