Doorperson / Bellperson

Job Summary: Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs. Assist guests with parking by determining location of parking spot, moving of cones, and ensuring parking areas remain organized and safe. Ensure only authorized vehicles are parked in company lots. Work with front desk to verify and report any vehicles that are deemed non-business related. Offer guest assistance with luggage and bags. Help guests to front desk and assist getting luggage to their assigned rooms. Provide delivery of additional items and amenities to guest rooms as needed. Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security. Greet and welcome all guests in a professional and hospitable manner. Engage to ensure we are meeting all guests' needs. Direct guests as they arrive to appropriate locations. Have full knowledge of all parking options on property, VIP arrivals and departures, events on property, and F&B operations. Work closely will drivers and front desk agents to maximize guest experience. Review administered reports daily, such as in-house rooming list, arrivals and departures. Assist in training new staff as requested. Deliver bikes or golf carts to guests as requested. Wellness Options and Perks Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees EOS Family Matters Program of 3+ months fully paid parental leave for new parents Retirement savings option of 401k with employer match of up to 4% for all employees Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options Company-funded Employee Assistance Program for life challenges and mental health resources Additional Health & Wellness benefits including prescription and gym membership discounts Competitive wages with ongoing market analysis Annual performance evaluations with eligible compensation adjustments EOS Employee/Immediate Family Lodging Rates as low as $59 per night EOS Friends and Family Lodging Discounts EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel Discounted lodging rates from New England Inn & Resort Association partners Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program Internal referral bonus programs up to $500 per referral Incentive opportunities for both hourly and managerial roles Supportive, open workplace culture with flexible and understanding work-life equality Compensation This is an hourly position with the opportunity for part time or full-time hours and a potential starting wage of $15.00 per hour. Additional variable tips may be earned. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications. Key Skills & Experience Required 1+ year customer service experience, hotel/lodging environment highly preferred Successful completion of satisfactory background check Demonstrates natural leadership qualities with a positive, team-focused attitude Available and willing to work flexible hours based on business needs including weekdays and weekends. Demonstrates strong communication, organizational, and problem-solving skills. Expresses sincere enthusiasm for the role and passion for guest service excellence Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality. Essential Functions of the Job Ability to remain standing for up to 8 hours Ability to walk the property and grounds frequently Ability to move up and down stairs frequently Ability to move quickly based on guest needs Ability to regularly move and lift up to 50 lbs. Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift Ability to visibly survey property areas clearly Ability to communicate and exchange information effectively, often in a public/group setting Ability to read, write, speak, and understand English Ability to complete a satisfactory background check Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.