Regional Manager

Location: Ludowici, GA and Dublin, GA

Summary: The Regional Manager is responsible for the overall operational, financial, and strategic leadership of assigned EMS divisions, specifically Ludowici, Georgia, and Dublin, Georgia. This position provides senior-level oversight of emergency and non-emergency ambulance operations while ensuring exceptional patient care, operational readiness, regulatory compliance, employee engagement, customer satisfaction, and fiscal responsibility.

Essential Functions: Provide senior operational leadership and oversight for all assigned EMS divisions and station locations. Execute strategic initiatives and organizational priorities established by executive leadership. Develop regional and divisional performance goals aligned with Company objectives. Evaluate operational performance, identify deficiencies, and recommend improvements based on data, performance trends, and industry best practices. Support organizational growth initiatives, new contracts, service expansions, and operational transitions. Establish clear performance expectations and maintain accountability among subordinate managers, supervisors, and employees. Direct and oversee daily emergency and non-emergency ambulance operations across all assigned station locations. Ensure compliance with contractual response times, service requirements, and operational performance standards. Monitor key performance indicators (KPIs), including response times, unit availability, staffing efficiency, unit hour utilization, and service quality. Optimize deployment, staffing, scheduling, and resource allocation to meet operational and contractual requirements. Conduct and document routine station inspections to evaluate facility conditions, cleanliness, safety, equipment availability, inventory, personnel readiness, and compliance with Company standards. Maintain operational readiness of ambulances, medical equipment, facilities, supplies, and personnel. Oversee fleet readiness, preventive maintenance schedules, vehicle inspections, required medical equipment inspections, and timely resolution of reported mechanical or equipment deficiencies. Develop, manage, and monitor regional and divisional operating budgets while maintaining accountability for labor, fleet, fuel, supplies, purchasing, and other operational expenses. Evaluate financial performance and identify opportunities to improve operational efficiency and cost management. Recruit, hire, onboard, mentor, and develop a high-performing workforce in accordance with established Company procedures and required Human Resources approvals. Provide leadership, direction, coaching, and professional development to subordinate managers, supervisors, and employees. Lead quality improvement initiatives, operational audits, compliance reviews, and accreditation activities. Promote and maintain a culture of safety, accountability, and risk prevention throughout the assigned region. Establish and maintain positive working relationships with hospitals, municipalities, healthcare facilities, fire departments, and community stakeholders.

Minimum Qualifications: Minimum three (3) years of progressively responsible supervisory or management experience. Active EMT-Intermediate or Advanced EMT certification or licensure, as applicable, is required. Associate's degree in EMS, Healthcare Administration, Business Administration, Public Administration, or a related field; equivalent combinations of education and relevant management experience may be considered. Strong knowledge of EMS operations, strategic planning, staffing, scheduling, budgeting, regulatory compliance, and resource management. Demonstrate success leading high-performing teams while improving operational performance, service quality, employee engagement, customer satisfaction, and financial results. Demonstrate executive leadership, strategic planning, financial management, organizational development, and decision-making skills. Thorough knowledge of applicable federal, state, and local laws, regulations, company policies, and operational procedures. Proficient in Microsoft Office Suite, including advanced Excel, Microsoft Teams, and other business software applications. Ability to effectively collaborate with executive leadership, department directors, managers, supervisors, employees, customers, and community stakeholders. Ability to manage multiple priorities and perform effectively in a fast-paced, high-pressure environment. Valid driver's license meeting company MVR standards. Ability to successfully meet company drug screening requirements.

Preferred Qualifications: Minimum five (5) years of progressive EMS experience. Active Paramedic certification or licensure, as applicable, is strongly preferred. Bachelor's degree in EMS, Healthcare Administration, Business Administration, Public Administration, or a related field. Equivalent relevant experience may be considered in lieu of a degree. Experience with strategic planning, budgeting, operational performance management, and regulatory compliance within an EMS environment. Proficiency with business intelligence and analytics tools, such as Power BI, SQL-based reporting, or similar platforms. Experience with electronic patient care reporting (ePCR) systems, computer-aided dispatch (CAD) systems, and other EMS operational technologies. Knowledge of fleet maintenance, risk management, and loss prevention principles. Advanced knowledge of EMS administration, financial management, and applicable federal, state, and local laws, regulations, standards, and industry best practices.

Work Environment: This is a full-time, exempt management position with a minimum expected forty (40) hour workweek. The Regional Manager is responsible for overseeing multiple station locations, requiring regular on-site presence and travel throughout the assigned region, including Ludowici and Dublin, Georgia. The position requires active engagement with station personnel, routine facility and fleet inspections, and direct operational oversight to ensure consistent compliance with Company standards. Additional travel for meetings, training, continuing education, Company conferences, and other business purposes may be required. Work schedules and hours will vary based on operational and business needs and may include evenings, weekends, holidays, and on-call responsibilities as necessary to fulfill the requirements of the position.

Physical Demands: Sit, stand, and walk for extended periods. Bend, stoop, kneel, climb stairs, and reach overhead. Use hands to operate computers and office equipment. Occasionally lift, carry, push, or pull up to 50 pounds. Operate company vehicles as required. Inspect ambulances, facilities, and equipment. Conduct physical inspections of ambulances, facilities, equipment, and operational work areas. Employment Opportunity: Excelsior Ambulance Service, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.