Lead Lab Support Technician- Inpatient

Position: Laboratory Support Technician Lead-Inpatient

Location: Edward Hospital 801 S. Washington Street Naperville, IL.

Hours: Monday-Friday 5am-1:30pm; Includes rotating weekends and holidays

A Brief Overview: Under general supervision and according to established policies and procedures, prepares, collects, logs and labels specimens for testing. Registers patient information and orders laboratory tests in the computer system. Arranges specimens for further processing by Laboratory staff. Orients and provides training to Lab Processing Tech and Phlebotomy students. Coordinates staff continuing education. Prepares written material of clinical procedures.

What you will do: Actively promotes patient satisfaction and customer service values with all staff members. Treats patients with respect and caring. Follows up and resolves patient complaints. Instructs and encourages coworkers to treat patients and hospital staff courteously. Enhances the laboratory's image by reacting positively with all customers. Coordinates, trains, and evaluates phlebotomy students in laboratory clinical procedures along with OPCT Lead. Orients, trains and assesses competency of Phlebotomists and Lab Processing Techs on new and current clinical procedures. Assists Supervisor in establishing section work schedules for assigned staff to ensure adequate shift coverages. Develops and coordinates the continuing education of staff which includes choosing topics, scheduling speakers, etc. Develops and coordinates the continuing education of staff which includes choosing topics, scheduling speakers, etc. Assists in development of procedures and policies for support services. Performs the duties of a Lab Processing Tech, including phlebotomy. Meets with staff individually and/or as a group to review expectations. Provides mentoring and role modeling on performance and skill development. Maintains employee files by including regular performance notes, regular documentation of job competencies, attendance records, and other related information. Supports total quality improvement philosophy in daily work by demonstrating respect for people and customer satisfaction. Actively participates in gathering and collecting data for the lab. Serves on the Quality Improvement committee as needed.

What you will need: Minimum of High School Degree or equivalent

Benefits: Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions) Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, and Vision options Tuition Reimbursement Free Parking at designated locations Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website www.endeavorhealth.org to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.