WM Strategic Business Solutions (SBS) in Windsor, CT, oversees daily operations of the customer service team supporting the Customer Sales Support team. Develops and enforces processes to improve service and promote company standards, driving customer loyalty.
The role includes supervising up to 15 CSRs, hiring, coaching, forecasting, and reporting on performance to meet departmental goals. Remote work is the listed normal setting, with UK-based? no—U.S. focus.
Matching similar jobs
Level
Mid L4
Location
New York, NY
Occupation
First-Line Supervisors of Personal Service Workers
