Massage Therapist The Massage Therapist provides professional massage and wellbeing services with a high level of skill, professionalism, and expertise in the healing arts. This role is focused on delivering consistent, personalized treatments that enhance guest wellness, comfort, and overall wellbeing experience while upholding service standards.
Responsibilities include:- Greeting guests warmly and escorting them to and from treatment rooms
- Providing attentive care to guests before, during, and after treatments
- Preparing treatment rooms according to guest preferences and wellbeing standards
- Performing massage and body treatments tailored to individual guest needs
- Ensuring guest comfort, privacy, and safety at all times
- Setting up, cleaning, sanitizing, and restocking treatment rooms between services
- Maintaining cleanliness and presentation of wellbeing public areas, including relaxation lounges, hallways, and reception-adjacent wellbeingces
- Ensuring locker rooms, showers, and restroom areas are clean, stocked, and guest-ready at all times
- Monitoring wellbeing common areas throughout the day and addressing cleanliness or maintenance needs promptly
- Replenishing towels, water, amenities, and guest supplies in public wellbeing areas
- Reporting any maintenance issues, safety concerns, or cleanliness deficiencies in wellbeing areas to management
- Maintaining all wellbeing areas, including treatment rooms and public spaces, in an immaculate condition
- Upholding professional ethics and delivering consistent, high-quality guest service
- Maintaining proper sanitation and sterilization procedures in compliance with regulations and wellbeing policies
- Maintaining adequate supplies and ensuring all treatment rooms are fully stocked
- Communicating any guest concerns, incidents, or complaints to management promptly
- Promoting wellbeing services, treatments, retail products, and available programs when appropriate
- Educating guests on available services and recommending appropriate treatments when suitable
- Maintaining accurate records of treatments and guest preferences as required
- Following all wellbeing operational policies, procedures, and brand standards
Qualifications include:- Minimum of two (2) years' experience as a licensed Massage Therapist
- Valid Massage Therapist State License required
- Experience in a luxury wellbeing or hotel spa environment preferred
- Strong knowledge of massage and bodywork techniques
- Excellent communication and guest service skills
- Professional appearance and demeanor required at all times
- Passion for wellness and the healing arts
- Ability to work a flexible schedule, including weekends and holidays
- Commitment to a minimum of three (3) days per week, including weekendsCPR/First Aid certification preferred
- Bilingual abilities preferred
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