Job Description: Job Position: Digital Sales Executive
Location: Chicago, IL 60606
Pay Rate:
$21.00/hrCommission of 0.5-1% based on requirementsInterested candidates must be able to commute to downtown Chicago office
Location: Chicago, IL
Schedule: Monday - Friday and Saturdays
Purpose of the role:
Provide fast, accurate support for customers contacting Great Rail Journeys through email and web forms. This role will own the written customer journey - from triage and fact-finding throughto quote creation, booking confirmations, follow-up and email amendments - delivering a consistent digital and customer first experience.
Job Responsibilities:
Triage and respond to new email and web-form enquiries within the client system, checking for duplication and capturing all relevant customer requirements.
Qualify enquiries, create or update customer records and update the system accordingly.
Build, price and issue customer quotes where the enquiry can be resolved digitally.
Make a timely handover to Sales or Customer Support where a telephone conversation or specialist intervention is required.
Book and confirm all services, including non-API supplier components, within required timescales and supplier rules.
Maintain clear customer notes, enquiry status and system tracking so the journey is visible to all teams.
Complete planned follow-up activity, including the agreed 48-hour follow-up window for warm and hot leads.
Liaise with suppliers and vendors to resolve availability, confirmation, operational detail and booking-data queries.
Complete booking accuracy checks, identify missing or inconsistent information and resolve or escalate exceptions promptly.
Manage email-based changes and amendments, re-quoting where required and escalating complex cases appropriately.
Identify recurring customer issues, content gaps and process improvements and escalate to the Team Leader.
Support Sales Support as needed.
Any other duties reasonably expected for the role.
Required Experience and Education:- Must have a high school diploma or GED equivalent
- Proven experience in written customer service, sales support or a high-volume digital contact environment.
- Excellent written communication: clear, warm, accurate. Strong attention to detail and ability to manage a prioritized workload.
- Ability to interpret customer requirements and match them to suitable travel options.
- Confident using reservation systems, email tools and Microsoft Office.
Self-starter with a positive, resilient and collaborative approach.#ZRINDLPAltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.
