HostPosition Overview:
The Host position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders. The Host follows up with guests as they are leaving to ensure they had a great experience and invites them to return. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression.
AccountabilitiesEnsures proper sanitation and food handling
Food & Beverage Quality Assurance
Accurate Food Presentation
Menu Knowledge
Rotation Seating
Prepared, in uniform & Punctual for Shift
Welcoming
Aware of Events & Specials
Friendly & Attentive Customer Service
Responsible Cash Handling
Service Speed
Store Events Spokesperson
Order Accuracy
Cleanliness
To Go Sales Person
ResponsibilitiesTeam Player
Team Communication
Performs assigned tasks
Continuous development of food & beverage product knowledge
Knowledge, Skills, AbilitiesCustomer Service Skills
Basic Mathematical Computations Skills
Ability to maintain Professionalism at all times
Ability to communicate clearly
Ability to work well with others
Ability to multi-task
