Digital Sales and Service Representative
Draper, UT (Remote)
Who we are:
SeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job.
Start Date: November 2, 2026
Train and work remotely from approved states (Utah, North Carolina and Texas)
Training: Three weeks (10AM – 5 PM MT, M-F) 100% attendance is mandatory
Full-time (40 hours per week)
Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MT)
Required to work a weekend shift (Saturday or Sunday) each week
Why you'll love us
Monthly performance bonuses for those who qualify (up to $6 per hour)
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
What you’ll do:
Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
This is a sales job; you will consult customers on the best value for their contact lens purchases on each call
Reply to incoming emails or mms from customers as business needs require
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Request prescriptions via phone from eye care providers as needed
Provide world class customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience
Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics
Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Perform otherduties as assigned by leadership
What you'll need: High school diploma (or GED equivalent)
2-3 years minimum customer service experience
Chat sales and Contact Center experience a plus!
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Ability to multitask and prioritize at the same time
Positive, driven and solution-oriented mindset
Ability to show up to work on time and work your scheduled shift
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Approved remote working locations (permanent residence): North Carolina, Texas and Utah
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
