We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Mitigate customer complaints as neededPerform regular bookkeeping duties: make sure hotel guest information is current and correctGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersWork with the housekeeping staff to ensure rooms are ready for new guestsAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsQualifications: At least one year of hospitality industry experience as a hotel front desk agent or similar position preferredPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsHigh school graduate, GED recipient, or equivalentHas previous experience or working knowledge of Microsoft Office and reservation management systemsWell-versed in taking telephone calls and handling stressful situations•
