Help Desk Specialist - 177587 Jobs

Help Desk SpecialistZachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference. MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE Responsibilities for the Help Desk Specialist include: Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devicesHelp resolve connectivity, OS, Microsoft/Office, and Video Teleconference issuesWork directly with employees and officials to troubleshoot and resolve technical issuesExecute operations in support of the Enterprise Service DeskMeet service goals by opening and closing tickets, executing scripts, and answering callsRequired Qualifications for the Help Desk Specialist include: Must have an Active Secret Clearance 1+ Years of IT experienceActive IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higherExperience with troubleshooting, ticketing systems, and support for IT devicesCompensation for the Help Desk Specialist include: