Automotive Distributor Field Service Engineer

Compensation: $70,000 - $75,000 salary (commensurate with experience); discretionary bonus potential; comprehensive benefitsPrior to hire: criminal background check, employment verification, drug screening and physicalSummary: The Automotive Distributor Service Field Engineer position is responsible to improve the Service Operation within the Caribbean and some Latin America countries conducting service activities and programs. Experience working in Automotive, Truck service distributor operation REQUIRED. Up to 40% international travel is expected (required). Strong communication and negotiation skills. Proficiency in Microsoft Office. Spanish fluency would be beneficial (not required).

Responsibilities: Automotive Distributor Service Field Engineer: Overview of Distributor Service operations and make improvement recommendations with support of managementSupport distributors on all inquiries regarding Service matters with support of Field Advisor and managementMonitor and follow up monthly Service KPI’s per distributor to assure targets are achievedProvide support as needed in the preparation of yearly Service Conference and special eventsResponsible to prepare and follow up action plan for each distributor and provide countermeasures in order to improve their operations with support of managementVisit Distributors and their customers to guarantee good customer satisfaction and review possible areas of improvementPrepare KPI reports and business trip reports and present them to managementPrepare presentations and present it to Distributors and upper managementPrepare agendas for meetings, document key decisions and collaborate with team members to develop project collateralWrite and disseminate work plans and project documents, including procedures, proposals, progress reports and presentationsQualifications – Automotive Distributor Service Field Engineer:

REQUIRED: Automotive Service / Automotive Distributor Support experienceREQUIRED: Ability to travel 30 to 40% to Caribbean & Latin America (other locations may be added) Bachelor's Degree highly preferred (Company will consider Associates degree and 3 to 6 years of experience or equivalent combination of education and experience) Must be proficient in Microsoft Word, Excel, PowerPoint, OutlookExcellent communication skills and writing ability to communicate with customers, vendors, and sales staffNegotiation skillsSelf-motivated & target-driven; able to work with minimum supervision; teamwork mindsetPositive & proactive attitudePresentation SkillsRelationship management skills and openness to feedbackPrioritizing, time management and organizational skills