Customer Service Representative

Pay: $23/hrHours: Monday-Friday 8:30am-5pm This position is ONSITE in Danbury, CT must be able to commute to Danbury, CTWhy you should apply to be a Customer Service Representative Join a top-notch team of over 54,000 professionals working with some of the world's most beloved brands. Experience a culture that values growth, learning, diversity, equity, and inclusion. What's a typical day as a Customer Service Representative? You'll be the first point of contact for our customers. Your responsibilities will include managing phone calls, emails, order entry, and quoting, all while delivering professional and courteous customer support.

Key Responsibilities: Respond to customer inquiries and process orders through various channels (phone, internet, fax).Provide accurate information regarding pricing, availability, tracking, and order status. Generate and supply invoices, packing slips, and certificates upon request. Utilize our order shipment and billing system to process customer transactions. Initiate quotation requests using Salesforce CRM software. Take ownership of unresolved issues and ensure timely follow-up. Provide account coverage as needed. Escalate complex matters to Customer Service management when appropriate.

Qualifications: High school diploma or equivalent required. Proficiency in both written and verbal communication in English. Basic computer skills and willingness to learn new software programs. Previous customer service experience is preferred, but not mandatory. Ability to effectively prioritize tasks and manage multiple responsibilities. Familiarity with CRM systems and customer service practices is beneficial. Strong attention to detail and a proactive approach to tasks.

What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!