Sales Audit Specialist – Key Responsibilities General Duties Respond to customer inquiries regarding account details, invoices, tickets, statements, and billing issues.
Run and clear daily sales exceptions; release tickets for billing.
Generate and review various daily reports.
Process invoice corrections and offline credits (MRAs).
Manage donation accounts: secure approvals, enter parent orders, submit MRAs, and perform month-end cleanup.
Conduct weekly cash detail reviews and resolve discrepancies with locations.
Investigate and resolve cash/credit account variances.
Submit account clearings via ServiceNow.
Maintain and monitor tax-exempt records and ensure proper exemption handling by area.
Credit Department Support Facilitate credit adjustments by gathering information, securing sales approval, processing adjustments, and communicating corrections to customers.
Coordinate with the credit department and sales to resolve discrepancies and process approved adjustments.
Sales & Plant Support Process ticket changes submitted by sales or plant locations.
Collaborate with sales to resolve exceptions.
Support plants with haul reports and rate inquiries.
Assist Office Managers with stockpile variance resolution during month-end.
Submit product requests as needed.
Monitor exempt orders and ensure valid certificates are on file.
Provide guidance on handling returned loads, out-of-spec materials, and other operational issues.
Finance Collaboration Assist with internal self-audits and external audits.
Support month-end close activities.
Maintain records in compliance with Record Retention and MM policies.
District-Specific Responsibilities (if no Office Manager is present) Order and manage office supplies.
Coordinate office lunches as needed.
Reconcile PCard transactions monthly.
Handle district-specific billing items (e.g., rail, barge, ship, transfers).
Minimum Education and Experience High school diploma, GED, or equivalent experience
1+ year related experience
Knowledge, Skills, and Abilities Data Entry
Time Management
Problem solving
Detail orientated
Communication Skills
Confidentiality
