Sycuan Casino Resort is looking for a dynamic Learning & Development Specialist to join our team! At Sycuan, we believe our team members are the heart of everything we do and we’re committed to investing in their success. In this role, you’ll design and deliver engaging training programs that support New Hire Orientation, leadership development, guest service excellence, and more! If you're passionate about helping people grow, develop, and succeed, we'd love to hear from you! If you are passionate about delivering training programs and interested in a fun and exciting industry, apply today!
Job Purpose:
The Learning & Development Specialist is responsible for the development and delivery of learning solutions for the organization. Topics include New Hire Orientation, Leadership Development, Guest Service initiatives, and other programs that align with organizational initiatives. The Learning & Development Specialist will work closely with the Learning and Development Manager and Business Partners to identify the best approach for bridging skill gaps.
Job Duties and Responsibilities:- (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- Present training and development programs using various forms and formats including group discussion, lecture, workshop and simulations
- Adapt training delivery methods to suit diverse learning styles
Occasionally develop engaging and interactive training materials, including e-learning modules instructor-led training, and blended learning solutions.
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
Create and maintain monthly Learning and Development Training Calendar
Creates and/or maintains training procedure manuals, guides, and course materials as needed
Review training materials and provide feedback
Evaluates program effectiveness through assessments, surveys, and feedback
Maintains knowledge of the latest trends in learning and development
Performs other related duties as assigned
Job Specifications:
Education and Experience: Essential:
- High School Diploma or equivalent experience 3 years of experience in delivering training in a business environment 2 years of experience facilitating Leadership, Coaching, Performance Improvement and similar business-related topics
- Experience with learning management systems (LMS) and e-learning tools
- Experience in designing and developing training programs
- Desirable:
- Bachelor's Degree in Human Resources or related field or equivalent experience
- Training experience in a casino, hospitality, retail, or food and beverage-related industry
- Knowledge and experience with data collection methods
- Skills and Knowledge:
- Essential:
- Familiarity with adult learning theories and instructional design models
- Ability to utilize strong verbal, written, and presentation skills across a diverse team member population
- Knowledge of HR best practices when conducting business
- Adept with a variety of multimedia training platforms and methods
- Proficient with Microsoft Office Suite and related program software
- Ability to stand/walk for up to eight hours at a time
- Must be able to lift up to 25 pounds at times
- Ability to conduct oral presentations in the English language
- Detail-orientation
- Ability to appear for work on time
- Ability to complete forms and documents
- Ability to understand and follow verbal directives and written directions
- Ability to accept constructive feedback
- Ability to maintain confidentiality
- Supervisory/Managerial Accountability:
- Direct: None
- Indirect: None
