Customer Service Specialist Sanford, FL (Onsite) MondayFriday | 7:30am4:00pm | Full-Time Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.
What You'll Do:- Handle inbound and outbound customer calls
- Assist customers with post-installation service requests
- Schedule service appointments and coordinate necessary follow-upOrder replacement parts through manufacturers when needed
- Communicate schedule updates and service timelines to customers
- Escalate urgent customer concerns to branch leadership when appropriate
What We're Looking For:- Strong communication and customer service skills
- Ability to work independently and stay organized
- Positive, solution-oriented mindset
- Comfortable managing multiple tasks in a fast-paced environment
- Previous customer service experience preferred
Compensation & Benefits:
$20$24/hour Paid training Medical, Dental, and Vision insurance 401(k) with company matchPTO and paid holidays Employee discounts and referral program Career growth opportunities About West Shore Home West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. We're committed to creating a supportive culture where employees can grow, succeed, and make an impact. It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
