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Systems Support Analyst

university of arkansas at little rockLittle Rock, ARMid L4
Computer Systems AnalystsComputer User Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesColleges, Universities, and Professional SchoolsGeneral Medical and Surgical Hospitals
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Professional Staff - Project/Program Administration The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only):Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Summary of Job Duties: A Systems Support Analyst is responsible for providing technical support, troubleshooting computer systems, resolving software and hardware issues, and ensuring that business applications and IT systems operate efficiently. This role supports end users, monitors system performance, and works with IT teams to maintain reliable and secure technology services.
Qualifications
Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Four (4) years of experience may be substituted in lieu of the degree. One (1) year of experience with supporting and maintaining computer systems. Microsoft. Net MS SQL or Oracle experience desirable. Excellent written and verbal communication skills are required
Preferred Qualifications: Familiarity with Mitel or similar ACD phone system, Epic, Workforce management software, Basic application/hardware computer troubleshooting, Data compilation.
Job Requirements:
  • Responsible for the administration of various computer/telephony applications and maintaining database information
  • Performs analysis, troubleshooting, data collection, and root cause analysis and identifies and/or implements potential solutions for issues related to the system or the usage of itDocument effectively on the applications supported, including the creation of education documentation for users
  • Quickly troubleshoot and identify basic computer/telephone issues and correct them for users
  • Performs regular testing of the system, identifying problems during testing, and then working to correct issues by following workflow processes
  • Responsible for asset management/inventory for multiple departments
  • Researches, analyzes, facilitates, and implements business and system workflows in order to expedite process improvement and coordinate business practices
  • Assists in identifying best practices and implements opportunities for standardization and improvement
  • Project management, leading special projects, and managing assigned technical projects
  • May perform additional duties as assigned/requested
Physical Requirements:
  • Stand: Frequently
  • Sit: Frequently
  • Walk: Occasionally
  • Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
  • Lift and carry weight: 25 lbs
  • Push and pull weight: 25 lbs
  • Use hands to touch, handle or feel: Frequently
  • Talk: Continuously
  • Hear: Continuously
  • Taste or smell: Occasionally
  • Read, concentrate, think analytically: Continuously
  • Physical Environment: Inside Medical Facility Environment
Salary Information:
  • Commensurate with education and experience
  • Required Documents to Apply: List of three Professional References (name, email, business title), Resume
  • Optional Documents: Proof of Veteran Status
Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYSPlease do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background CheckThis position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking Frequent Physical Activity: Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Sitting, Talking Occasional Physical Activity: Crawling, Crouching, Kneeling, Reaching, Stooping Benefits Eligible: Yes

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