Billing Operations Consultant We are seeking a motivated and detail-oriented Billing Operations Consultant to support a wide range of billing and operational functions. The ideal candidate is organized, analytical, and comfortable working in a fast-paced environment where accuracy and follow-through are essential. The primary focus of this role will be owning the commissions reporting process, supporting market billing operations, and assisting with pricing file submissions and site maintenance.
Primary Responsibilities:
Own and manage the end-to-end commissions reporting process, ensuring accuracy, timely completion, and identifying opportunities for improvement and efficiency.
Submit pricing files to utilities as required.
Perform pricing updates on applicable sites to ensure rates remain current and accurate.
Perform AR review of account balances for the external Bill Ready process.
Monitor and resolve check rejections for Bill Ready files.
Review daily usage-not-billing reports to identify and address unbilled accounts.
Identify, troubleshoot, and resolve billing errors across systems.
Additional Responsibilities:
Validate external Rate Ready shadow billing reports against internal system data for accuracy.
Review and work exception reports generated from the billing system.
Assist with payment posting functions and month-to-month utility reconciliation.
Assist with rerate analysis as needed.
Assist the accounting team with reporting, tax reports, and reconciliation.
Assist with vendor invoicing as needed.
Respond to customer billing inquiries in a timely and accurate manner.
Work batch log exceptions (EDI) for billing items not posted.
Provide support with complaint handling and TPV call reviews as needed.
Required Qualifications
Education: High School Diploma is required.
Experience:
A minimum of 2+ years of experience in customer service, sales, claims, customer accounting, revenue recovery, billing operations, or a related field.
Technical Skills:
Proficiency in Excel, including pivot tables, formulas, and data analysis. Proficiency in CRM software.
Skills:
Strong analytical, problem-solving, and communication skills. Knowledge of relevant laws and regulations governing customer account management.
Preferred Qualifications:
An Associate's or Bachelor's degree.
Advanced Excel skills, such as macros.
Experience in the utilities or energy industry.
