Customer Service Representative We're looking for a reliable and solutions-oriented Customer Service professional to support Bread Alone's customers across phone, email, and online channels. This role is responsible for responding to inquiries, resolving issues, entering wholesale customers' orders and PO's, and ensuring a consistent, high-quality experience across all touchpoints. The ideal candidate is organized, clear in communication, and comfortable navigating multiple systems. They'll work closely with our Sales, Hospitality, and Customer Care teams to ensure customerswhether wholesale buyers, small business owners, consumers or caf guestsreceive timely, accurate, and high-quality support. This role is critical in maintaining strong customer relationships and upholding Bread Alone's commitment to quality and care.
Duties and Responsibilities:- Represent Bread Alone with care and clarity by responding to customer and consumer inquiries via phone, email, and social media in a timely and professional manner
- Document and track customer interactions, feedback, and resolutions using internal systems
- Resolve order issues, delivery problems, and general complaints across wholesale, Greenmarket, and caf channels
- Escalate complex or unresolved issues to the appropriate team or manager when needed
- Collaborate with internal teams (Sales, Hospitality, Distribution, and Production) to troubleshoot and follow through on customer needs
- Monitor and maintain the Customer Response log to ensure nothing is missed or delayed
- Provide clear, accurate information on products, policies, and availability
- Identify recurring issues and share insights to improve customer experience and internal processes
- Listen and communicate effectively with customers, consumers, employees, and teammates; provide feedback to manager on any issues and seek support when necessary
- Support seasonal outreach and proactive communication (ex: order changes, service disruptions, promotions)
- Maintain a positive, solutions-focused tone that reflects Bread Alone's values in every interaction
- Follow Bread Alone's quality and food safety standards
- Perform other duties as assigned by the manager
Job Requirements:- Strong written and verbal communication skills
- Customer service or support experience strongly preferred
- Comfortable using email, Slack, Google Suite, spreadsheets, bakery ERP system, Mailchimp, Asana, customer service and sales software, Samsara
- Ability to stay organized and handle multiple tasks at once
- Strong problem-solving skills
- Detail oriented
- Respect for and comfort with a diverse and inclusive workplace
- The Bakery is open 365 days a year and team members must be willing to work consistently throughout the year, which includes holidays and weekends
Schedule: Monday, Wednesday and Thursday 8am to 4pmCompensation: $18.00 to $24.00 per hour
Bread Alone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. We will provide reasonable accommodations for individuals with disabilities and for religious observances, provided that such accommodations do not create an undue hardship for the company.
