Service AssistantAccountabilityReporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant’s interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils, and ice in service areas throughout shift. Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service. Exhibits Denny’s Guiding Principles when interacting with others.
Key Business AreasA “Key Business Area” is an area of performance in which the Service Assistant must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:
Consistently exhibits Denny’s Vision, Mission, and Guiding Principles
Busses, cleans, and resets tables
Checks restrooms and hand washing stations every half hour for cleanliness and supplies
Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
Maintains restaurant interior to be clean, safe, and inviting for guests and employees
Regularly cleans and inspects dish machine and other machinery as required; maintains proper dish machine chemical levels
Properly sorts and washes all dishware, and promptly replenishes kitchen and dishware in service areas
Immediately cleans up spills and broken glasses and dishes
Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
Assists with stocking deliveries; rotates perishable stock in accordance with standards
Performs sidework and other deep cleaning duties as assigned
Willingly assists others without being asked
Adheres to Denny’s Brand Standards and internal policies and procedures
Provides prompt and courteous service and is cordial to all team members and guests
Completes all other tasks and duties as assigned
Essential Functions:
Must be able to lift and carry supplies and equipment up to 50 lbs throughout shift; places items on high and low shelves in store rooms, service areas, walk-in coolers, and freezers
Must be able to bend, stoop, reach, wipe, lift, and grab
Must have sufficient mobility to move and operate in work area
Must be able to work inside and outside
Must be able to observe wares for cleanliness and chemical labels for safe handling
Must be able to stand and walk during a 4 to 8 hour shift
Must be able to frequently immerse hands in water
Must be able to work with all Denny’s menu products
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Must be able to work with potentially hazardous chemicals
Position QualificationsAble to work in a team environment
Meets Denny’s uniform and grooming standards and maintains them throughout the shift
Must be able to pass all required tests and training requirements
Must be able to work a flexible schedule, including holidays, nights, and weekends
Possesses excellent guest service skills
Able to learn basic tasks and follow instructions
Places a value on diversity and shows respect for others
Denny’s Guiding Principles1. Guests FirstThey’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.
2. Embrace OpennessOpen means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.
3. Proud of Our HeritageWe are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.
4. Hungry to WinAt Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness.
We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.
5. ThePower of WeOur Denny’s family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.
Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.
This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.
Compensation: Minimum Wage
