Case Manager

Position Summary: Starting with admission and 6-months post-discharge, Case Managers at Transitional Center Inc. are youth advocates that act as the single point of contact for all parties involved in a youth’s well-being and all aspects and facilitation of care. They ensure proper utilization of services and resources, and provide assistance within, between, and outside of the facility. Case Managers are responsible for supervising assigned youth in the treatment milieu, providing therapeutic interactions and because of the nature of their involvement, many case managers provide support, informal counseling and guidance to youth and their families. This job description is not an all-inclusive list of job requirements. The Case Manager will receive supervision by Clinical Director and COO in face-to-face supervision, group supervision and individual supervision sessions for the purpose of professional development.

Requirements: Annual Evaluations: Employee job description was written to be followed in its entirety meaning that each area is equally as important as the other and that each area will be evaluated as such. Once employee signs job description, the employee will not receive any other notifications, warnings or reminders to follow job description. Evaluations for TCI staff will take place annually. Any employee with 3 or more unsatisfactory areas will be terminated, transferred to another position or placed on a professional development plan.

Case Manager Job Requirements: Case Manager shall work under the supervision of the Clinical Director and COO and shall have the following qualifications: Must have a Bachelor’s DegreeMust be at least 25 years of age Must have two years of full-time experience in a residential child care programMust demonstrate skills in working with and managing children of the type served in the programMust demonstrate ability to work cooperatively with administration, staff, and persons internal and external to the programMust have a valid driver’s license and current/valid insurance for vehicle Ability to work cooperatively in an interdisciplinary team structure. Must pass DCFS criminal background check. Demonstrated competence in serving a culturally diverse population. Demonstrated ability to work collaboratively with a diverse workforce. Mission-oriented and willing to apply Transitional Center, Inc.’s standards and beliefs to the performance of job duties.

Competency Requirements: ? Must be competent in all aspects of technology including PC (Word, Excel, Power Point, Internet Search, ability to quickly learn DCFS Software and all other agency software), IPAD and iPhone (texting is a requirement for this job) Technology Competency Test is required for this position Performance Areas Performance areas are the evaluation components that will be utilized to measure the employee’s success. Employee performance evaluations are a time when management can meet individually with employees to discuss past behaviors, actions, and improvements, and to discuss employment performance goals to set for the future. By indicating and outlining expectations of the employee's job, there is less confusion about what is required of the employee's position. One of the most important issues to address in employee evaluations is the areas in which the employee can make improvements to perform their duties more efficiently. This can be done through the setting of personal goals and designated paths set to achieve them. TCI uses 4 measures for measuring each performance area: E=Excellent, S=Satisfactory, N=Needs Improvement and U=Unsatisfactory. If an employee receives an E=Excellent in any area, this means that the employee has no room for improvement in this area. U=Unsatisfactory means that the employee is consistently not performing in this area at even a satisfactory level. An employee having 3 or more unsatisfactory areas will be terminated, transferred to another position or placed on a professional development plan at the COO’s discretion.

Working Conditions: Physical Effort: Mental/visual stress related to viewing of computer screens and printed material for prolonged periods. Lifting limited to a box of forms weighing 7-8 pounds. Prolonged periods of sitting. May experience stress related to productivity requirements.

Work Environment: Normal office environment with limited exposure to health or accident hazards.

Note: We are a therapeutic residential treatment facility and at times, it can be noisy and stressful. This position has no interactions with youth. Equipment Used: Computer, telephone, printer, calculator, fax machine, and copy reproduction equipment At TCI, we have a positive, family oriented working approach while treating each other with respect. Physical Elements Required: Lifting and carrying 5-7 pounds, be without physical limitation that would impair ability to fulfill the functions of the position. Must have sufficient mobility, physical stamina to travel all over facility and to participate in a therapeutic crisis intervention full, prone restraint. Frequent bending, stooping kneeling, and reaching, stretching; Standing for long periods of time; Work requires the ability to work both indoors and outdoors Mental Performing Elements Must be without emotional limitations that would impair ability to fulfill the functions of this job including freedom from substance abuse. Organizing and coordinating schedules and events in an organized manner Ability to maintain a calm demeanor Ability to work within a closed environment Ability to focus and maintain decorum