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IT Support Specialist Level 1/2

jarvis walker foster mckayBrooklyn, NYMid L4
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
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IT Support Specialist Level 1/2Onsite NYCOur client is seeking a hands-on IT Support Specialist to provide onsite technical support for a high-end financial services client. This individual will serve as a primary point of contact for day-to-day IT issues, troubleshooting hardware, software, networking, and end-user technology. The ideal candidate will have strong customer service skills, a professional demeanor, and the ability to work independently in a high-touch environment while collaborating with a technical development team.
Key Responsibilities:
  • Provide Level 1 and Level 2 technical support to onsite users.
  • Troubleshoot desktops, laptops, printers, mobile devices, and other end-user technology.
  • Support Windows operating systems, Microsoft 365, Outlook, and common business applications.
  • Diagnose basic network connectivity, Wi-Fi, VPN, and related technical issues.
  • Assist with user account administration, password resets, and access management.
  • Install, configure, and maintain hardware and software.
  • Escalate complex technical issues and coordinate with internal IT and development teams.
  • Deliver responsive, professional technical support in a high-end client environment.
Qualifications:
  • 1-3+ years of IT help desk, desktop support, or technical support experience.
  • Strong troubleshooting skills across Windows, Microsoft 365, and end-user hardware.
  • Basic understanding of networking, Active Directory, and IT security practices.
  • Excellent communication and customer service skills.
  • Comfortable working onsite and independently.
  • Russian language skills are a plus, given collaboration with a Russian-speaking development team.
  • Experience supporting financial services, executive users, or high-touch environment

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Level

Mid L4

Location

Brooklyn, NY

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

9 days ago

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