Job Description
About Us:
For over five decades, Burnes Citadel Security Company has been a trusted, locally owned provider of security and life safety solutions throughout St. Louis and Southern Illinois. We are seeking an experienced Security Technician Supervisor to provide technical leadership, support our field technicians, and ensure quality workmanship.
Position Overview:
This position is ideal for an experienced technician ready to take the next step into leadership. The Supervisor will oversee and mentor technicians, assist with scheduling and technical issues, troubleshoot complex systems, and remain hands-on with installations and service when needed.
Key Responsibilities:- Supervise, support, and mentor security and life safety technicians
- Assist with technician scheduling, service calls, installations, and follow-up work
- Provide technical support and troubleshooting for complex issues
- Install, program, service, and troubleshoot:
- Intrusion alarm systems
- Commercial fire alarm and life safety systems
- Access control and keyless entry systemsIP camera and video surveillance systems
- Networked security systems, IP networks, switches, routers, wireless networks, and network-connected security equipment
- Assist with system design, equipment selection, and project requirements
- Review completed work and documentation for quality and accuracy
- Train technicians on equipment, procedures, troubleshooting, and customer service
- Communicate with customers and management regarding technical and service issues
- Ensure work follows NFPA, NEC, local codes, and company standards
What We Offer:- $70,000+ annual, depending on experience
- Stable weekday schedule
- Company vehicle, gas card, and uniforms 401(k) with company match
- Health benefits, paid time off, and holidays
- Locally based work with no overnight travel
- Supportive team environment
Preferred Qualifications:- 5+ years of experience installing and servicing security and life safety systems
- Fire alarm experience, including installation, programming, testing, troubleshooting, and repair
- Experience with alarm, camera, access control, and networking systems
- Hands-on networking knowledge, including TCP/IP, DHCP, DNS, routers, switches, and Wi-FiExperience with IP cameras, NVRs/DVRs, and video management systems
- Experience with access control systems, card readers, keypads, door controllers, and electronic locks
- Experience with platforms such as Alarm.com, Honeywell, DMP, DSC, or similar
- Previous supervisory or lead technician experience preferred
- Strong troubleshooting, communication, organizational, and customer-service skills
- Valid driver's license and clean driving record
- Must pass a background check
- Ready to Take the Next Step?
- If you're an experienced technician with strong fire alarm, security, camera, access control, networking, and leadership skills, we'd like to hear from you.
- Apply now and take the next step in your career with Burnes Citadel Security Company.
