IT Support Specialist

This role is eligible for our hybrid work model: Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees productive by delivering reliable endpoint support, collaboration technology, and office technology operations across critical workflows. This role is designed as a senior individual contributor position for someone who can independently lead technical support efforts, coordinate cross-functional issue resolution, and raise the bar on service quality across device, room, and access-related operations. Why this job's a big deal: As an IT Support Specialist, you'll play a critical role in ensuring Priceline employees have the technology, tools, and support they need to work effectively. You'll take ownership of complex technical issues across endpoint devices, collaboration technology, conference rooms, access, and employee productivity platforms. This role goes beyond traditional ticket-based support. You'll lead technical support initiatives, coordinate work across internal teams and external vendors, troubleshoot high-impact issues, and identify opportunities to improve the reliability and scalability of Corporate IT services. You'll also provide high-touch support to executive and VIP stakeholders, bringing strong technical judgment, urgency, discretion, and a service-oriented approach to high-visibility situations. In this role you will get to: Lead complex IT support initiatives involving endpoint deployments, device swaps, office technology migrations, and employee readiness activities, coordinating internal stakeholders and external vendors to ensure smooth execution. Own advanced troubleshooting and remediation for conference room, Zoom Room, display, and collaboration technology issues, with a focus on restoring service quickly, identifying repeatable fixes, and improving long-term reliability. Serve as a senior escalation point for employee-facing IT issues across hardware, room systems, peripherals, workstation readiness, Google Workspace, and collaboration tooling. Provide white-glove support to C-level executives, executive assistants, and other VIP stakeholders, including urgent issues, high-visibility meetings, and critical events. Support and improve onboarding, access, and provisioning workflows by partnering with internal operations teams on laptop builds, application access, MFA enrollment, and related user enablement processes. Deliver end-user enablement by creating clear support guidance, process documentation, and practical training for common tools and workflows. Coordinate hands-on technical work across local support coverage and remote stakeholders, ensuring projects move forward even when dependencies span multiple teams or vendors. Identify opportunities to standardize support processes, improve documentation, and increase operational efficiency across Corporate IT services and collaboration environments. Partner with internal teams and vendors to troubleshoot and resolve issues across endpoint, identity, collaboration, and office technology environments. Help improve the stability and scalability of employee technology services through proactive problem-solving, process improvement, and knowledge sharing.

In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant. The salary range for this position is $65,000- $80,000K USD.#LI-VM1#LI-HybridWho We AreWE ARE PRICELINE.Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it's a dream vacation, your cousin's graduation, or your best friend's wedding - we make travel affordable and accessible to our customers. Our culture is unique and inspiring (that's what our employees tell us). We're a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn't stabilized. We're on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration. Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, Booking Go, Agoda, Kayak and OpenTable. If you want to be part of something truly special, check us out! Flexible work at Priceline Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office. Perks & Benefits at Priceline Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to: Health & wellness coverage including medical, dental, vision, and mental health resources Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location) Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together Specific benefits and programs vary by location. Inclusion is a Big Deal! To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We'd love for you to join us and help shape what makes our team extraordinary. Applying for this position We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply. External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.